Topcom WEBTALKER 6000 Time on the idle, Display is incorrect, Skype to Skype call, SkypeOut call

E N G L I S H

SECTION

3

PROBLEM	CAUSE	SOLUTION
The time on the idle	• The base station is not	• The handset gets the time and date from the
display is incorrect.	connected to the Internet.	Internet. Connect the base station to the
		Internet and wait for a few minutes.
	• You have not programmed	• Select your time zone via Settings > Time
	your Time Zone and Daylight	and Date > Time zone. Then select
	saving.	Settings > Daylight saving and choose
		Daylight saving if you are in a zone with
		summertime, otherwise select Standard.
	• Your Webtalker is behind a	• In order for the SNTP (Simple Network Time
	proxy server.	Protocol) to work, UDP/IP port 123 must be
		set to open proxy.
I cannot make a	• You are not signed in.	• Choose Status > Sign in and enter your
Skype to Skype call.		Skype name and password when prompted
		for it. If you have no Skype account, you can
		create one via Status > Create new account.
	• You have no Internet	• Please refer to “I cannot sign in to Skype”
	connection.	under Advanced troubleshooting.
I cannot make a	• You are not subscribing to this	•You can buy SkypeOut at www.Skype.com.
SkypeOut call.	service.
	• You are out of Skype credits.	• Check your available Skype credits via
		Service > Skype Credit.
My SkypeOut call	• You have not stored your	• Check that your country code is registered
does not reach the	country code.	via Settings > Phone settings > Region >
person intended.		Country code. You may also need to check
		your area code via Settings > Phone
		settings > Region > Area code.
I cannot receive	• You have specified restrictions	• Check the person who is unable to call you
Skype calls from	as to whom you want to	via Settings > Privacy > Skype calls (or
certain persons.	communicate with.	SkypeIn calls). Select a privacy option
		which allows the person to call you.
	• The person is a blocked Skype	• Check if the Skype contact is blocked via
	contact.	Settings > Manage blocked users.
		Unblock if required.
	• You are signed out.	• Sign in to your Skype account via Status >
		Sign in to Skype.
My Webtalker does	• You have muted your handset.	• Adjust the volume via Settings > Tones >
not ring on incoming		Ring tones.
calls.
	• You have enabled Call divert,	• Disable call forwarding via Settings > Call
	which means that all incoming	divert > Call forward.
	Skype calls are forwarded.

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