E N G L I S H

SECTION

3

PROBLEM

CAUSE

SOLUTION

 

 

 

The time on the idle

• The base station is not

• The handset gets the time and date from the

display is incorrect.

connected to the Internet.

Internet. Connect the base station to the

 

 

Internet and wait for a few minutes.

 

• You have not programmed

• Select your time zone via Settings > Time

 

your Time Zone and Daylight

and Date > Time zone. Then select

 

saving.

Settings > Daylight saving and choose

 

 

Daylight saving if you are in a zone with

 

 

summertime, otherwise select Standard.

 

• Your Webtalker is behind a

• In order for the SNTP (Simple Network Time

 

proxy server.

Protocol) to work, UDP/IP port 123 must be

 

 

set to open proxy.

 

 

 

I cannot make a

• You are not signed in.

• Choose Status > Sign in and enter your

Skype to Skype call.

 

Skype name and password when prompted

 

 

for it. If you have no Skype account, you can

 

 

create one via Status > Create new account.

 

• You have no Internet

• Please refer to “I cannot sign in to Skype”

 

connection.

under Advanced troubleshooting.

 

 

 

I cannot make a

• You are not subscribing to this

•You can buy SkypeOut at www.Skype.com.

SkypeOut call.

service.

 

 

• You are out of Skype credits.

• Check your available Skype credits via

 

 

Service > Skype Credit.

 

 

 

My SkypeOut call

• You have not stored your

• Check that your country code is registered

does not reach the

country code.

via Settings > Phone settings > Region >

person intended.

 

Country code. You may also need to check

 

 

your area code via Settings > Phone

 

 

settings > Region > Area code.

 

 

 

I cannot receive

• You have specified restrictions

• Check the person who is unable to call you

Skype calls from

as to whom you want to

via Settings > Privacy > Skype calls (or

certain persons.

communicate with.

SkypeIn calls). Select a privacy option

 

 

which allows the person to call you.

 

• The person is a blocked Skype

• Check if the Skype contact is blocked via

 

contact.

Settings > Manage blocked users.

 

 

Unblock if required.

 

• You are signed out.

• Sign in to your Skype account via Status >

 

 

Sign in to Skype.

 

 

 

My Webtalker does

• You have muted your handset.

• Adjust the volume via Settings > Tones >

not ring on incoming

 

Ring tones.

calls.

 

 

 

• You have enabled Call divert,

• Disable call forwarding via Settings > Call

 

which means that all incoming

divert > Call forward.

 

Skype calls are forwarded.

 

 

 

 

76S U P P O R T I N F O R M AT I O N

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Image 76
Topcom WEBTALKER 6000 Time on the idle, Display is incorrect, Skype to Skype call, SkypeOut call, Service Skype Credit