Topcom WEBTALKER 6000 manual Troubleshooting

E N G L I S H

SECTION

1

RTroubleshooting

This is a guide to the most common problems that may occur during installation or use of your Webtalker. You can easily solve some of the problems yourself, but may need your broadband service provider or landline provider to help you with others. Check www.topcom.net for more information.

PROBLEM	POSSIBLE CAUSE	SOLUTION
My Webtalker	• The software needs to be	• Go to the Setting menu and select Advanced
does not work	updated to the latest version.	settings and Firmware update. Select the
		latest software version and confirm to update.
I cannot sign in to	• Skype does not accept your	• Check if you are using the correct Skype
Skype	Skype name and/or password.	name and password. Beware of upper-case/
		lower-case letters and numeric numbers.
Screen displays:	• The Ethernet cable is not	• Check that the Ethernet cable between
“Network connection	connected.	on the base station and the LAN port on
lost” and the base		your broadband connection (modem, router,
station light indicator		hub, switch etc.) is connected properly.
is blinking slowly
I cannot make a	• The Ethernet cable is not	• Check that the Ethernet cable between
Skype call	connected.	on the base station and the LAN port on
		your broadband connection (modem, router,
		hub, switch etc.) is connected properly.
	• The router or the modem is	• Turn on the power to the modem or router
	not turned on.	and reset the base station.
	• The base station cannot	• In Internet settings, check that the IP mode
	retrieve the IP address	corresponds to the IP mode of your Internet
		connection or you are behind a proxy server.
		Check the user manual for the proxy settings
		guidance.
	• You are not signed in as a	• Go to the status menu and select Sign in as
	Skype user.	a Skype user. From there refer to the section
		“Sign in to Skype” in this guide.
No display	• The batteries are discharged.	• Charge or replace the batteries.
Handset is not	• Base station is not ready for	• Reset the base station by pressing the key on
registering	registration.	the back of the base station and try to
		register again.
	• The charging cradle is not	• Make sure the power supply is properly
	connected.	connected to the charging cradle and that
		the power is on.
	• There are no batteries in the	• Make sure the batteries are correctly fitted
	handset.	into the handset. Reset the base station and
		try to register again.

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