Topcom WEBTALKER 6000 Check Settings Advanced Internet, Settings Skype ports, Not receive an IP

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PROBLEM	CAUSE	SOLUTION
I cannot sign in to	• Your Internet connection	• Some broadband connections require that
Skype.	timed out because you are not	you log on the Internet every time you wish
(continued)	using an “Always on”	to use it, and the connection will
	connection.	automatically close after for example 20
		minutes of inactivity. Your Webtalker does
		not work with such connections, only with
		“Always on” connections. Contact your
		Internet provider and get an “Always on”
		connection. Possibly “Always on” may be
		enabled via your provider’s homepage.
	• A firewall/NAT/router is	• Restart your router and then restart your
	blocking access to the Internet.	base station. It this does not help it may be
		because you are using a very restrictive kind
		of router/NAT. Please contact your Internet
		provider or router manufacturer.
		• If you are about to buy a new router we
		recommend a peer2peer-friendly router.
		Skype needs unrestricted outgoing TCP
		access to all destination ports over 1024 or
		to ports 80 and 443 in order to work
		properly. To obtain even better sound, we
		recommend that you open the specific port
		to incoming TCP and/or UDP traffic. Please
		check Settings > Advanced > Internet
		settings > Skype ports.
My base station does	• You may be using an Internet	• Configure the static IP address via Settings
not receive an IP	connection with a static IP	> Advanced > Internet settings > IP
address.	address.	mode. Select Static and enter the IP
		address; then follow the wizard to make the
		further required entries.
	• Other equipment, for instance	• Connect the base station to the Internet
	a computer, has been	connection port. Turn on the base station
	connected to the Internet	and wait for about one hour. Restart the
	connection.	base station and check if your Webtalker
		works. Check via Settings > Information if
		the base station has received an IP address.
I cannot connect to	• Most likely your base station is	• Configure the Skype proxy via Settings >
Skype from my	behind a proxy server, which	Advanced > Internet settings > Skype
workplace or school.	are often used by companies	proxy. Also, you have to configure via
	and schools.	Settings > Advanced > Internet settings
		> Firmware proxy. Please contact the IT
		support resource at your workplace or
		school for further information.

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