Topcom WEBTALKER 6000 Cannot access, Main menu Contacts, To Skype Cannot see if a, Mail address

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	PROBLEM	CAUSE	SOLUTION
	I cannot access the	• You are signed out.	• Your contact list resides on a central Skype
	main menu Contacts.		server and is therefore visible only when you
			are signed in. Sign in via Status > Sign in
			to Skype.
	I cannot see if a	• The contact in question has	• Send an Authorisation request: From
	Skype contact is	not been authorised.	Contacts, select Options > Advanced >
	online as his or her		Request details. Whenever a person has
	online status is		accepted your request, you will be able to
	always shown as		see his or her online status.
	The main menu	• You are signed out.	• The History list is deleted whenever you sign
	History is suddenly		out. Sign in via Status > Sign in to Skype.
	empty.		Please note: Old call details will not be
			restored at the next sign in.
	My friends cannot	• You have not configured your	• Save your e-mail address via Status > My
	find me on Skype by	data under My profile.	profile > Private. Other Skype users cannot
	searching for my		see your e-mail address, they can only use it
	e-mail address.		for searching for you if they know the
			address already.
	The handset does	• The handset is not placed	• Check that the charger makes a beep when
	not charge when	correctly in the charger.	the handset is placed correctly.
	placed in the charger.
		• The charger is not connected	• Check that the power supply is connected to
		to the power outlet or it is not	the outlet and that the unit is turned on.
		turned on.
		• The batteries are not inserted	• Check that the batteries are inserted
		correctly in the handset.	correctly. Use only rechargeable batteries,
			type Ni-MH.
	I cannot turn the	• The batteries are empty.	• Place the handset in the charger. The
	handset on.		handset will turn on automatically after
			some time in the charger.
		• The batteries are not inserted	• Place the batteries correctly in the handset.
		correctly in the handset.
	The display is black.	• The handset is not turned on.	• Hold down	for approximately two
			seconds to turn on the handset.
		• The display contrast is wrong.	• From the idle screen, press Menu > 555,
			then select your preferred contrast setting.
	There is no antenna	• You are too far away from the	• Move the handset closer to the base station.
	symbol in the upper	base station.
	right hand corner of
	the display.	• The base station is not turned	• Turn on the base station. The red LED light
		on.	must be on at all times.
				(continues)
S U P P O R T I N F O R M AT I O N