Topcom WEBTALKER 6000 manual Experience a bad, Sound quality during, Skype calls, Cannot send

SECTION

3

PROBLEM	CAUSE	SOLUTION
I experience a bad	• You are probably behind a	• In order to obtain better sound, we
sound quality during	router which interferes with	recommend that you open the specific port
Skype calls.	the sound.	shown under Settings > Advanced >
		Internet settings > Skype ports to
		incoming TCP and/or UDP traffic. However,
		on some routers you cannot configure
		incoming UDP traffic although you can still
		configure rerouting of ports with incoming
		TCP traffic. If you are using several Skype
		clients on the same router, you must make
		sure that they are not using the same Skype
		Port.
	• Another unit (for instance a	• Free up bandwidth by ending other ongoing
	computer) is using the Internet	Internet traffic or get an Internet connection
	connection.	with more bandwidth.
I cannot send	• You are not subscribing to this	• You can buy SkypeOut at www.Skype.com.
voicemails.	service.	Check if your voicemail is active via Service
		> Voicemail.
Landline and mobile	• You are not subscribing to this	• You can buy SkypeIn at www.Skype.com.
phones cannot call	service.
me via SkypeIn.
	• You are out of Skype credits.	• Check your status via Service > SkypeIn.
	• People calling your SkypeIn	• People calling you should allow the phone to
	number do not wait long	ring at least five times before they hang up
	enough before they hang up.	due to the delay before the SkypeIn call
		reaches you.
I cannot call via my	• The base station is not	• Connect the landline to your base station.
landline connection.	connected to your landline.
	• The landline is out of order.	• Check your landline connection with a
		traditional phone and hear if there is a
		dialling tone. If not, contact your landline
		provider.
	• The landline connection is	• Check that the landline connection is not
	occupied by another phone in	occupied.
	the house.
	• The base station is not turned	• Turn on the base station.
	on.
I cannot receive calls	• You are using incorrect	• Select the correct landline country setting via
via my landline	landline country setting.	Settings > Phone settings > Landline
connection.		country. Please note: The landline country
		setting has no influence on Skype calls.

E N G L I S H

S U P P O R T I N F O R M AT I O N 77