Printing problems | Compaq AMC20493-KT5 manual

If the notebook doesn’t enter Standby mode as expected

Troubleshooting and Maintenance

Troubleshooting Your Notebook

If the notebook doesn’t enter Standby mode as expected

•If you have a connection to another computer, the notebook won’t enter Standby if the connection is active.

•If the notebook is performing an operation, it normally waits for the operation to finish before going into Standby.

If the notebook doesn’t enter Hibernation as expected

Make sure Hibernation support is enabled. From Control Panel, open Power Options, then select the Hibernate tab.

Also, check the Power Schemes tab. Make sure the Hibernation timeouts for both

AC power and battery power are not set to Never.

	Printing problems

Hint	You will usually be able to solve most printing problems by using the Print
	troubleshooter in Windows Help. Select Start > Help and Support.

If a serial or parallel printer doesn’t print

•Make sure the printer is on and has paper in it.

•Make sure you are using the correct printer cable or cable adapter, and that the cable is secure at both ends.

•Check for printer errors.

If the left edge of printed output is missing

Certain applications may not work properly with 600-dpi printers. If you’re using such a printer, try selecting a compatible printer driver for a 300-dpi printer.

If an infrared printer doesn’t print

•Make sure the line between the two infrared ports is not blocked, and that the ports face each other as squarely as possible. (The notebook infrared port is located on the front of the notebook.) The ports should be no more than

1 meter apart.

•Make sure the printer is on and has paper in it.

•Check for printer errors.

•Make sure Windows is running; otherwise infrared printing is not available.

78 Reference Guide

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Compaq AMC20493-KT5 manual Printing problems, If the notebook doesn’t enter Standby mode as expected

Contents

Reference Guide Compaq Notebook Series Reference Guide Second Edition March Part Number cord that meets the requirements of ACA Technical Standard TS008 Important Safety Information iv Reference Guide Software Product License Agreement OWNERSHIP. Customer agrees that he/she does not have any title or ownership of the software, other than ownership of the physical media. Customer acknowledges and agrees that the software is copyrighted and protected under the copyright laws vi Reference Guide Getting Started with Your Notebook ContentsBasic Operation Modem and Network Connections Batteries and Power ManagementAdd-On Devices Reference Information Troubleshooting and Maintenance Index x Reference Guide Getting Started with Your Notebook Front panel and right panel components Identifying Parts of the NotebookIdentifying Parts of the Notebook Identifying Parts of the Notebook 4 Reference Guide Left panel and back panel components PC Card and CardBus slot and buttons 6 Reference Guide Bottom panel componentsReset button Battery latch 4 RAM memory cover 5 Docking port select models only 6 Reset button 1 Hard drive 2 Battery latch 3 Mini PCI cover no user parts inside 3 Battery status 1 Power modeStatus lights 2 Hard drive activity 1 Caps Lock On Caps Lock is active Step 1 Insert the battery Setting Up Your NotebookSetting Up Your Notebook Step 2 Connect AC power Step 3 Connect a phone line Step 4 Turn on the notebook Step 5 Set up Windows Basic Operation Operating Your Notebook Default power settingsOperating Your Notebook To change the boot device To reset the notebook To use the TouchPad 3 TouchPad on-off button and indicator light This hot key To use the function hot keysDoes this To program a One-Touch button To use the One-Touch buttons To use the ALT GR key To use the Windows and Applications keys Using CDs or DVDs Using CDs or DVDsTo insert or remove a CD or DVD could stop responding and you could lose data To create or copy CDs To play DVD movies Securing Your Notebook To set up password protectionTo lock your notebook Securing Your Notebook To protect against viruses To attach a security cable you match the drive password, you can change the notebook and drive When you enable the hard drive lock, the current BIOS user passwordpassword. If you forget the password, you cannot recover your data To lock the hard drive To protect your hard drive Taking Care of Your NotebookTo maintain your notebook Taking Care of Your Notebook To clean your notebook To safeguard your dataTo extend the life of the display Batteries and Power Management How the notebook manages power automatically Managing Power ConsumptionManaging Power Consumption information that was not saved will be lost unsaved data if the notebook battery runs down completely Changing timeout settings and creating power schemes To check battery status Using Battery PowerUsing Battery Power From the battery status light To recharge the battery To respond to a low-battery warningTo get the most from your batteries Unplug the AC adapter when the notebook is not in use Modem and Network Connections Using the Modem Using the Modemyour telephone line type prior to connecting your phone line Special restrictions in certain countries To change your modem settings Connecting to a Local Area Network LAN Connecting to a Local Area Network LAN Making Wireless Network Connections select models only Making Wireless Network Connections select models onlyConnecting to an existing wireless network To prepare for connections Creating a New Notebook-to-Notebook Network Ad Hoc purchase a license before using the wireless function To turn wireless communication on and offthe individual wireless functions Turning on communication and making a connection Turning off communication and ending a connection To turn Bluetooth communication on and off Making Wireless Bluetooth Connections select models onlyMaking Wireless Bluetooth Connections select models only authorization before turning on your notebook wireless networking Turning off Bluetooth communication To prepare for Bluetooth connections Sharing files with another Bluetooth device FTP To send or receive files using BluetoothSending Outlook data to another Bluetooth device OPP Add-On Devices Connecting PC Cards Connecting External DevicesConnecting External Devices To insert or remove a PC Card Removing a PC Card audio recorder To connect an audio deviceof these jacks may damage the notebook audio ports on your notebook Adjusting monitor resolution and other settings Connecting an external monitorTo use an external monitor To connect an IEEE 1394 device select models only Using dual display mode To connect an infrared device select models only Using the infrared portPrinting to an infrared printer Transferring files through an infrared connection To use a port replicator select models only corresponding port on the port replicator is ignored To dock to the port replicator 56 Reference Guide To undock from the port replicator2. Lift the notebook out of the port replicator To install a RAM expansion module Installing Additional RAM MemoryInstalling Additional RAM Memory back of the notebook 5. Replace the cover 6. Insert the battery of the notebook To remove a RAM expansion module 5. Pull the board out of the connector 6. Replace the cover 60 Reference Guide7. Insert the battery To replace the hard drive Replacing the Hard DriveReplacing the Hard Drive To replace the hard drive holder To prepare a new hard drive Troubleshooting and Maintenance Audio problems Troubleshooting Your NotebookTroubleshooting Your Notebook If no sound is audible If you can’t boot from a CD or DVD CD-ROM and DVD problemsIf you get a Region Code error when playing a DVD movie If you hear a loud high-pitched whine feedback from the speakers If a DVD movie doesn’t fill the screen Display problemsIf the notebook can’t find Wordpad.exe after inserting a CD If the notebook is on, but the screen is blank Heat problems Hard drive problemsIf the notebook hard drive doesn’t spin If the hard disk makes a buzzing or whining noise Keyboard and pointing device problems Infrared problemsIf you have problems with infrared communications If the pointer is difficult to control If a PS/2 scroll mouse doesn’t work Local area network LAN problemsIf the built-in network adapter doesn’t connect to the LAN If you can’t browse the Network Neighborhood or My Network Places Modem problems Memory problemsIf a message says you are out of memory If memory doesn’t increase after adding RAM If the modem dials incorrectly If the modem doesn’t dial or no dial tone is detectedIf the modem dials but doesn’t connect If the modem isn’t detected If the modem dials but you can’t hear it If the modem causes an ERROR messageIf the modem connects, but transferred data is bad If the modem doesn’t fax Performance problems PC Card PCMCIA problemsIf the notebook doesn’t recognize a PC Card If a network PC card stops communicating properly If the notebook stops responding Power and battery problemsIf the notebook turns off immediately after it turns on If the notebook keeps beeping If the Time Remaining for the battery is not correct If the battery does not chargeIf the notebook has a short operating time If the notebook doesn’t enter Standby mode as expected Printing problemsIf the notebook doesn’t enter Hibernation as expected If a serial or parallel printer doesn’t print If a serial mouse doesn’t work Serial, parallel, and USB problemsIf a serial modem does not work properly If the serial or parallel port is not working If the notebook doesn’t respond when you turn it on Startup problemsIf the notebook won’t boot from battery power If the notebook will not boot from the diskette drive If you have problems with wireless 802.11 communication Wireless problemsIf you cannot connect to a particular notebook on the network If your notebook cannot detect a certain Bluetooth device If your notebook cannot detect any Bluetooth devicesIf you can connect, but the network is slow To run the BIOS Setup utility Configuring the NotebookConfiguring the Notebook Setting 84 Reference GuideDefault Main Menu Security Menu Boot MenuExit Menu To change video memory settings using BIOS Setup utility To replace a damaged QuickRestore System Recovery CD Reinstalling and Updating SoftwareReinstalling and Updating Software Reference Information Modem Reference Information Conexant AT Commands Advanced Users OnlyModem Reference Conexant Modem Reference Information e,f,g,h,i e,f,g,h 92 Reference Guide Command FAX Class ECC Commands94 Reference Guide AT* Commands Voice Commands+VTS=string Selected Result Codes Conexant Modem Reference Information S-Registers Conexant96 Reference Guide Register Power cords Safety InformationSafety Information Laser safety Battery safety Mercury safety LED safety Exposure to radio frequency radiation U.S.A Regulatory InformationRegulatory Information Connections to Peripheral Devices Applicable certification jack USOC = RJ11C. A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. See installation instructions for details Declaration of Conformity U.S.A Canada European Union Italy Indoor or outdoor use in a public area requires a user license Japan Telecommunications Approval Japan106 Reference Guide PTC200 2.11.1 6 & 7 Compliance Testing Functional tests New ZealandConexant AMC20493-KT5 Data Fax Modem PTC 211/02/071 PTC200 General Warning International Russia Declaration of Conformity according to ISO/IEC Guide 22 and EN SafetyProduct Name Regulatory Model 110 Reference Guide Index QuickRestore System Recovery 112 Reference Guide