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AMC20493-KT5 manual Troubleshooting and Maintenance, Reference Guide
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AMC20493-KT5
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Troubleshooting
Install
Error codes
Configuring the Notebook
your telephone line type prior to connecting your phone line
Audio problems
Reset button
Setting Up Your Notebook
Conexant AT Commands Advanced Users Only
Default power settings
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Troubleshooting and Maintenance
Reference Guide 65
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Contents
Compaq Notebook Series
Reference Guide
Reference Guide Second Edition March Part Number
Important Safety Information
cord that meets the requirements of ACA Technical Standard TS008
Software Product License Agreement
iv Reference Guide
OWNERSHIP. Customer agrees that he/she does not have any title or ownership of the software, other than ownership of the physical media. Customer acknowledges and agrees that the software is copyrighted and protected under the copyright laws
vi Reference Guide
Contents
Getting Started with Your Notebook
Basic Operation
Batteries and Power Management
Modem and Network Connections
Add-On Devices
Troubleshooting and Maintenance
Reference Information
x Reference Guide
Index
Getting Started with Your Notebook
Reference Guide
Identifying Parts of the Notebook
Front panel and right panel components
Identifying Parts of the Notebook
Getting Started with Your Notebook
Identifying Parts of the Notebook
Reference Guide
Left panel and back panel components
4 Reference Guide
Getting Started with Your Notebook
Identifying Parts of the Notebook
Getting Started with Your Notebook
Identifying Parts of the Notebook
Reference Guide
PC Card and CardBus slot and buttons
Bottom panel components
6 Reference Guide
Reset button
Battery latch
1 Hard drive 2 Battery latch 3 Mini PCI cover no user parts inside
4 RAM memory cover 5 Docking port select models only 6 Reset button
Getting Started with Your Notebook
Identifying Parts of the Notebook
1 Power mode
3 Battery status
Status lights
2 Hard drive activity
Identifying Parts of the Notebook
1 Caps Lock On Caps Lock is active
Setting Up Your Notebook
Step 1 Insert the battery
Setting Up Your Notebook
Step 2 Connect AC power
Setting Up Your Notebook
Step 3 Connect a phone line
Setting Up Your Notebook
Step 5 Set up Windows
Step 4 Turn on the notebook
Setting Up Your Notebook
Basic Operation
Reference Guide
Default power settings
Operating Your Notebook
Operating Your Notebook
To reset the notebook
To change the boot device
Operating Your Notebook
3 TouchPad on-off button and indicator light
To use the TouchPad
Operating Your Notebook
To use the function hot keys
Basic Operation
Operating Your Notebook
Reference Guide
To use the One-Touch buttons
To program a One-Touch button
Operating Your Notebook
To use the Windows and Applications keys
To use the ALT GR key
Operating Your Notebook
Using CDs or DVDs
Using CDs or DVDs
To insert or remove a CD or DVD
could stop responding and you could lose data
To play DVD movies
To create or copy CDs
Using CDs or DVDs
To set up password protection
Securing Your Notebook
To lock your notebook
Securing Your Notebook
To attach a security cable
To protect against viruses
Securing Your Notebook
When you enable the hard drive lock, the current BIOS user password
you match the drive password, you can change the notebook and drive
password. If you forget the password, you cannot recover your data
To lock the hard drive
Taking Care of Your Notebook
To protect your hard drive
To maintain your notebook
Taking Care of Your Notebook
To safeguard your data
To clean your notebook
To extend the life of the display
Taking Care of Your Notebook
Batteries and Power Management
Reference Guide
Managing Power Consumption
How the notebook manages power automatically
Managing Power Consumption
information that was not saved will be lost
Changing timeout settings and creating power schemes
unsaved data if the notebook battery runs down completely
Managing Power Consumption
Using Battery Power
To check battery status
Using Battery Power
From the battery status light
To respond to a low-battery warning
To recharge the battery
To get the most from your batteries
Using Battery Power
Using Battery Power
Unplug the AC adapter when the notebook is not in use
Modem and Network Connections
Reference Guide
Using the Modem
Using the Modem
your telephone line type prior to connecting your phone line
To change your modem settings
Special restrictions in certain countries
Using the Modem
Connecting to a Local Area Network LAN
Connecting to a Local Area Network LAN
Making Wireless Network Connections select models only
Making Wireless Network Connections select models only
Connecting to an existing wireless network
To prepare for connections
Creating a New Notebook-to-Notebook Network Ad Hoc
Making Wireless Network Connections select models only
To turn wireless communication on and off
purchase a license before using the wireless function
the individual wireless functions
Turning on communication and making a connection
Turning off communication and ending a connection
Making Wireless Network Connections select models only
Making Wireless Bluetooth Connections select models only
To turn Bluetooth communication on and off
Making Wireless Bluetooth Connections select models only
authorization before turning on your notebook wireless networking
To prepare for Bluetooth connections
Turning off Bluetooth communication
Making Wireless Bluetooth Connections select models only
To send or receive files using Bluetooth
Sharing files with another Bluetooth device FTP
Sending Outlook data to another Bluetooth device OPP
Making Wireless Bluetooth Connections select models only
Add-On Devices
Reference Guide
Connecting External Devices
Connecting PC Cards
Connecting External Devices
To insert or remove a PC Card
Removing a PC Card
Connecting External Devices
To connect an audio device
audio recorder
of these jacks may damage the notebook
audio ports on your notebook
Connecting an external monitor
Adjusting monitor resolution and other settings
To use an external monitor
Connecting External Devices
Using dual display mode
To connect an IEEE 1394 device select models only
Connecting External Devices
Using the infrared port
To connect an infrared device select models only
Printing to an infrared printer
Transferring files through an infrared connection
To use a port replicator select models only
Connecting External Devices
To dock to the port replicator
corresponding port on the port replicator is ignored
Connecting External Devices
To undock from the port replicator
56 Reference Guide
Connecting External Devices
Add-On Devices
Installing Additional RAM Memory
To install a RAM expansion module
Installing Additional RAM Memory
back of the notebook
Installing Additional RAM Memory
5. Replace the cover 6. Insert the battery
To remove a RAM expansion module
of the notebook
Installing Additional RAM Memory
60 Reference Guide
Installing Additional RAM Memory
5. Pull the board out of the connector 6. Replace the cover
7. Insert the battery
Replacing the Hard Drive
To replace the hard drive
Replacing the Hard Drive
To replace the hard drive holder
Replacing the Hard Drive
To prepare a new hard drive
Replacing the Hard Drive
Troubleshooting and Maintenance
Reference Guide
Troubleshooting Your Notebook
Audio problems
Troubleshooting Your Notebook
If no sound is audible
CD-ROM and DVD problems
If you can’t boot from a CD or DVD
If you get a Region Code error when playing a DVD movie
If you hear a loud high-pitched whine feedback from the speakers
Display problems
If a DVD movie doesn’t fill the screen
If the notebook can’t find Wordpad.exe after inserting a CD
If the notebook is on, but the screen is blank
Hard drive problems
Heat problems
If the notebook hard drive doesn’t spin
If the hard disk makes a buzzing or whining noise
Infrared problems
Keyboard and pointing device problems
If you have problems with infrared communications
If the pointer is difficult to control
Local area network LAN problems
If a PS/2 scroll mouse doesn’t work
If the built-in network adapter doesn’t connect to the LAN
If you can’t browse the Network Neighborhood or My Network Places
Memory problems
Modem problems
If a message says you are out of memory
If memory doesn’t increase after adding RAM
If the modem doesn’t dial or no dial tone is detected
If the modem dials incorrectly
If the modem dials but doesn’t connect
If the modem isn’t detected
If the modem causes an ERROR message
If the modem dials but you can’t hear it
If the modem connects, but transferred data is bad
If the modem doesn’t fax
PC Card PCMCIA problems
Performance problems
If the notebook doesn’t recognize a PC Card
If a network PC card stops communicating properly
Power and battery problems
If the notebook stops responding
If the notebook turns off immediately after it turns on
If the notebook keeps beeping
If the battery does not charge
If the Time Remaining for the battery is not correct
If the notebook has a short operating time
Troubleshooting Your Notebook
Printing problems
If the notebook doesn’t enter Standby mode as expected
If the notebook doesn’t enter Hibernation as expected
If a serial or parallel printer doesn’t print
Serial, parallel, and USB problems
If a serial mouse doesn’t work
If a serial modem does not work properly
If the serial or parallel port is not working
Startup problems
If the notebook doesn’t respond when you turn it on
If the notebook won’t boot from battery power
If the notebook will not boot from the diskette drive
Wireless problems
If you have problems with wireless 802.11 communication
If you cannot connect to a particular notebook on the network
Troubleshooting Your Notebook
If your notebook cannot detect any Bluetooth devices
If your notebook cannot detect a certain Bluetooth device
If you can connect, but the network is slow
Troubleshooting Your Notebook
Configuring the Notebook
To run the BIOS Setup utility
Configuring the Notebook
84 Reference Guide
Troubleshooting and Maintenance
Configuring the Notebook
Setting
Boot Menu
Troubleshooting and Maintenance
Configuring the Notebook
Setting
To change video memory settings using BIOS Setup utility
Configuring the Notebook
Reinstalling and Updating Software
To replace a damaged QuickRestore System Recovery CD
Reinstalling and Updating Software
Reference Information
Reference Guide
Conexant AT Commands Advanced Users Only
Modem Reference Information
Modem Reference Conexant
Modem Reference Information
Conexant AT Commands Advanced Users Only
Command
Reference Information
Modem Reference Information
92 Reference Guide
Conexant AT Commands Advanced Users Only
Command
Reference Information
Conexant AT Commands Advanced Users Only
Command
Reference Information
Modem Reference Information
ECC Commands
FAX Class
94 Reference Guide
Conexant AT Commands Advanced Users Only
Voice Commands
Conexant AT Commands Advanced Users Only
Command
AT* Commands
Modem Reference Information S-Registers Conexant
Selected Result Codes Conexant
96 Reference Guide
Default
Safety Information
Power cords
Safety Information
Battery safety
Laser safety
Safety Information
LED safety
Mercury safety
Safety Information
Exposure to radio frequency radiation
Safety Information
Regulatory Information
U.S.A
Regulatory Information
Connections to Peripheral Devices
Applicable certification jack USOC = RJ11C. A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. See installation instructions for details
Regulatory Information
Canada
Declaration of Conformity U.S.A
Regulatory Information
European Union
Regulatory Information
Regulatory Information
Italy Indoor or outdoor use in a public area requires a user license
Japan
Japan Telecommunications Approval
106 Reference Guide
Reference Information
New Zealand
PTC200 2.11.1 6 & 7 Compliance Testing Functional tests
Reference Information
Regulatory Information
Russia
International
Regulatory Information
Safety
Reference Information
Regulatory Information
Reference Guide
Index
110 Reference Guide
QuickRestore System Recovery
Reference Guide
112 Reference Guide