Troubleshooting and Maintenance | Compaq AMC20493-KT5 specification

Troubleshooting and Maintenance

Troubleshooting and Maintenance

Reference Guide 65

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Compaq AMC20493-KT5 manual Troubleshooting and Maintenance, Reference Guide

Contents

Compaq Notebook Series Reference Guide Reference Guide Second Edition March Part Number Important Safety Information cord that meets the requirements of ACA Technical Standard TS008 Software Product License Agreement iv Reference Guide OWNERSHIP. Customer agrees that he/she does not have any title or ownership of the software, other than ownership of the physical media. Customer acknowledges and agrees that the software is copyrighted and protected under the copyright laws vi Reference Guide Contents Getting Started with Your NotebookBasic Operation Batteries and Power Management Modem and Network ConnectionsAdd-On Devices Troubleshooting and Maintenance Reference Information x Reference Guide Index Getting Started with Your Notebook Identifying Parts of the Notebook Front panel and right panel componentsIdentifying Parts of the Notebook Getting Started with Your Notebook Left panel and back panel components 4 Reference Guide PC Card and CardBus slot and buttons Bottom panel components 6 Reference GuideReset button Battery latch 1 Hard drive 2 Battery latch 3 Mini PCI cover no user parts inside 4 RAM memory cover 5 Docking port select models only 6 Reset button 1 Power mode 3 Battery statusStatus lights 2 Hard drive activity 1 Caps Lock On Caps Lock is active Setting Up Your Notebook Step 1 Insert the batterySetting Up Your Notebook Step 2 Connect AC power Step 3 Connect a phone line Step 5 Set up Windows Step 4 Turn on the notebook Basic Operation Default power settings Operating Your NotebookOperating Your Notebook To reset the notebook To change the boot device 3 TouchPad on-off button and indicator light To use the TouchPad To use the function hot keys This hot keyDoes this To use the One-Touch buttons To program a One-Touch button To use the Windows and Applications keys To use the ALT GR key Using CDs or DVDs Using CDs or DVDsTo insert or remove a CD or DVD could stop responding and you could lose data To play DVD movies To create or copy CDs To set up password protection Securing Your NotebookTo lock your notebook Securing Your Notebook To attach a security cable To protect against viruses When you enable the hard drive lock, the current BIOS user password you match the drive password, you can change the notebook and drivepassword. If you forget the password, you cannot recover your data To lock the hard drive Taking Care of Your Notebook To protect your hard driveTo maintain your notebook Taking Care of Your Notebook To safeguard your data To clean your notebookTo extend the life of the display Batteries and Power Management Managing Power Consumption How the notebook manages power automaticallyManaging Power Consumption information that was not saved will be lost Changing timeout settings and creating power schemes unsaved data if the notebook battery runs down completely Using Battery Power To check battery statusUsing Battery Power From the battery status light To respond to a low-battery warning To recharge the batteryTo get the most from your batteries Unplug the AC adapter when the notebook is not in use Modem and Network Connections Using the Modem Using the Modemyour telephone line type prior to connecting your phone line To change your modem settings Special restrictions in certain countries Connecting to a Local Area Network LAN Connecting to a Local Area Network LAN Making Wireless Network Connections select models only Making Wireless Network Connections select models onlyConnecting to an existing wireless network To prepare for connections Creating a New Notebook-to-Notebook Network Ad Hoc To turn wireless communication on and off purchase a license before using the wireless functionthe individual wireless functions Turning on communication and making a connection Turning off communication and ending a connection Making Wireless Bluetooth Connections select models only To turn Bluetooth communication on and offMaking Wireless Bluetooth Connections select models only authorization before turning on your notebook wireless networking To prepare for Bluetooth connections Turning off Bluetooth communication To send or receive files using Bluetooth Sharing files with another Bluetooth device FTPSending Outlook data to another Bluetooth device OPP Add-On Devices Connecting External Devices Connecting PC CardsConnecting External Devices To insert or remove a PC Card Removing a PC Card To connect an audio device audio recorderof these jacks may damage the notebook audio ports on your notebook Connecting an external monitor Adjusting monitor resolution and other settingsTo use an external monitor Using dual display mode To connect an IEEE 1394 device select models only Using the infrared port To connect an infrared device select models onlyPrinting to an infrared printer Transferring files through an infrared connection To use a port replicator select models only To dock to the port replicator corresponding port on the port replicator is ignored To undock from the port replicator 56 Reference Guide2. Lift the notebook out of the port replicator Installing Additional RAM Memory To install a RAM expansion moduleInstalling Additional RAM Memory back of the notebook 5. Replace the cover 6. Insert the battery To remove a RAM expansion module of the notebook 60 Reference Guide 5. Pull the board out of the connector 6. Replace the cover7. Insert the battery Replacing the Hard Drive To replace the hard driveReplacing the Hard Drive To replace the hard drive holder To prepare a new hard drive Troubleshooting and Maintenance Troubleshooting Your Notebook Audio problemsTroubleshooting Your Notebook If no sound is audible CD-ROM and DVD problems If you can’t boot from a CD or DVDIf you get a Region Code error when playing a DVD movie If you hear a loud high-pitched whine feedback from the speakers Display problems If a DVD movie doesn’t fill the screenIf the notebook can’t find Wordpad.exe after inserting a CD If the notebook is on, but the screen is blank Hard drive problems Heat problemsIf the notebook hard drive doesn’t spin If the hard disk makes a buzzing or whining noise Infrared problems Keyboard and pointing device problemsIf you have problems with infrared communications If the pointer is difficult to control Local area network LAN problems If a PS/2 scroll mouse doesn’t workIf the built-in network adapter doesn’t connect to the LAN If you can’t browse the Network Neighborhood or My Network Places Memory problems Modem problemsIf a message says you are out of memory If memory doesn’t increase after adding RAM If the modem doesn’t dial or no dial tone is detected If the modem dials incorrectlyIf the modem dials but doesn’t connect If the modem isn’t detected If the modem causes an ERROR message If the modem dials but you can’t hear itIf the modem connects, but transferred data is bad If the modem doesn’t fax PC Card PCMCIA problems Performance problemsIf the notebook doesn’t recognize a PC Card If a network PC card stops communicating properly Power and battery problems If the notebook stops respondingIf the notebook turns off immediately after it turns on If the notebook keeps beeping If the battery does not charge If the Time Remaining for the battery is not correctIf the notebook has a short operating time Printing problems If the notebook doesn’t enter Standby mode as expectedIf the notebook doesn’t enter Hibernation as expected If a serial or parallel printer doesn’t print Serial, parallel, and USB problems If a serial mouse doesn’t workIf a serial modem does not work properly If the serial or parallel port is not working Startup problems If the notebook doesn’t respond when you turn it onIf the notebook won’t boot from battery power If the notebook will not boot from the diskette drive Wireless problems If you have problems with wireless 802.11 communicationIf you cannot connect to a particular notebook on the network If your notebook cannot detect any Bluetooth devices If your notebook cannot detect a certain Bluetooth deviceIf you can connect, but the network is slow Configuring the Notebook To run the BIOS Setup utilityConfiguring the Notebook 84 Reference Guide SettingDefault Main Menu Boot Menu Security MenuExit Menu To change video memory settings using BIOS Setup utility Reinstalling and Updating Software To replace a damaged QuickRestore System Recovery CDReinstalling and Updating Software Reference Information Conexant AT Commands Advanced Users Only Modem Reference InformationModem Reference Conexant Modem Reference Information e,f,g,h,i 92 Reference Guide e,f,g,h Conexant AT Commands Advanced Users Only ECC Commands FAX Class94 Reference Guide Voice Commands AT* Commands+VTS=string Modem Reference Information S-Registers Conexant Selected Result Codes Conexant96 Reference Guide Register Safety Information Power cordsSafety Information Battery safety Laser safety LED safety Mercury safety Exposure to radio frequency radiation Regulatory Information U.S.ARegulatory Information Connections to Peripheral Devices Applicable certification jack USOC = RJ11C. A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. See installation instructions for details Canada Declaration of Conformity U.S.A European Union Italy Indoor or outdoor use in a public area requires a user license Japan Japan Telecommunications Approval106 Reference Guide New Zealand PTC200 2.11.1 6 & 7 Compliance Testing Functional testsConexant AMC20493-KT5 Data Fax Modem PTC 211/02/071 PTC200 General Warning Russia International Safety Declaration of Conformity according to ISO/IEC Guide 22 and ENProduct Name Regulatory Model Index 110 Reference Guide QuickRestore System Recovery 112 Reference Guide