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Compaq AMC20493-KT5 manual Display problems, If a DVD movie doesn’t fill the screen

Models: AMC20493-KT5

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If a DVD movie doesn’t fill the screen

Troubleshooting and Maintenance

Troubleshooting Your Notebook

•Restart the system: remove the disc from the drive, and select Start > Turn Off Computer > Restart.

•If you created the CD on a DVD/CD-RW combo-type drive, try using a different media brand. Read and write quality may vary for media.

If a DVD movie doesn’t fill the screen

Each side of a double-sided DVD has a different format (standard or widescreen). In widescreen format, black bands appear at the top and bottom of the screen. To view the standard format, flip the disc over and play the other side.

If the notebook can’t find Wordpad.exe after inserting a CD

The system is trying to open a .doc file in WordPad, but cannot find the Wordpad.exe program file. Type C:\Program Files\Accessories in the error message box.

Display problems

If the notebook is on, but the screen is blank

•Move the mouse or tap the TouchPad. This will wake the display if it is in Display-off mode.

•If the notebook is cold, allow it to warm up.

If the screen is difficult to read

•Try setting the display resolution to its default setting of 1024 × 768 or higher, depending on your model. Select Start > Control Panel > Appearance and Themes, Display.

•Try adjusting the size of the desktop icons and labels.

If an external display does not work

•Check the connections.

•The external monitor may not be detected. In the BIOS Setup utility, try setting Video Display Device to Both in the System Devices menu.

•If you’re using a TV connected to the S-Video port, you must activate the TV.

68 Reference Guide

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Compaq AMC20493-KT5 manual Display problems, If a DVD movie doesn’t fill the screen, If the screen is difficult to read

Contents

Reference Guide Compaq Notebook SeriesReference Guide Second Edition March Part Number cord that meets the requirements of ACA Technical Standard TS008 Important Safety Informationiv Reference Guide Software Product License AgreementOWNERSHIP. Customer agrees that he/she does not have any title or ownership of the software, other than ownership of the physical media. Customer acknowledges and agrees that the software is copyrighted and protected under the copyright laws vi Reference Guide Contents Getting Started with Your NotebookBasic Operation Batteries and Power Management Modem and Network ConnectionsAdd-On Devices Reference Information Troubleshooting and MaintenanceIndex x Reference GuideReference Guide Getting Started with Your NotebookIdentifying Parts of the Notebook Front panel and right panel componentsIdentifying Parts of the Notebook Getting Started with Your Notebook Identifying Parts of the NotebookReference Guide Identifying Parts of the Notebook Left panel and back panel components4 Reference Guide Getting Started with Your NotebookPC Card and CardBus slot and buttons Getting Started with Your NotebookIdentifying Parts of the Notebook Reference GuideBattery latch Bottom panel components6 Reference Guide Reset buttonIdentifying Parts of the Notebook 1 Hard drive 2 Battery latch 3 Mini PCI cover no user parts inside4 RAM memory cover 5 Docking port select models only 6 Reset button Getting Started with Your Notebook2 Hard drive activity 1 Power mode3 Battery status Status lights1 Caps Lock On Caps Lock is active Identifying Parts of the NotebookSetting Up Your Notebook Step 1 Insert the batterySetting Up Your Notebook Setting Up Your Notebook Step 2 Connect AC powerSetting Up Your Notebook Step 3 Connect a phone lineStep 5 Set up Windows Step 4 Turn on the notebookSetting Up Your Notebook Reference Guide Basic OperationDefault power settings Operating Your NotebookOperating Your Notebook To reset the notebook To change the boot deviceOperating Your Notebook 3 TouchPad on-off button and indicator light To use the TouchPadOperating Your Notebook Reference Guide To use the function hot keysBasic Operation Operating Your NotebookTo use the One-Touch buttons To program a One-Touch buttonOperating Your Notebook To use the Windows and Applications keys To use the ALT GR keyOperating Your Notebook could stop responding and you could lose data Using CDs or DVDsUsing CDs or DVDs To insert or remove a CD or DVDTo play DVD movies To create or copy CDsUsing CDs or DVDs Securing Your Notebook To set up password protectionSecuring Your Notebook To lock your notebookTo attach a security cable To protect against virusesSecuring Your Notebook To lock the hard drive When you enable the hard drive lock, the current BIOS user passwordyou match the drive password, you can change the notebook and drive password. If you forget the password, you cannot recover your dataTaking Care of Your Notebook Taking Care of Your NotebookTo protect your hard drive To maintain your notebookTaking Care of Your Notebook To safeguard your dataTo clean your notebook To extend the life of the displayReference Guide Batteries and Power Managementinformation that was not saved will be lost Managing Power ConsumptionHow the notebook manages power automatically Managing Power ConsumptionChanging timeout settings and creating power schemes unsaved data if the notebook battery runs down completelyManaging Power Consumption From the battery status light Using Battery PowerTo check battery status Using Battery PowerUsing Battery Power To respond to a low-battery warningTo recharge the battery To get the most from your batteriesUnplug the AC adapter when the notebook is not in use Using Battery PowerReference Guide Modem and Network ConnectionsUsing the Modem Using the Modemyour telephone line type prior to connecting your phone line To change your modem settings Special restrictions in certain countriesUsing the Modem Connecting to a Local Area Network LAN Connecting to a Local Area Network LANTo prepare for connections Making Wireless Network Connections select models onlyMaking Wireless Network Connections select models only Connecting to an existing wireless networkMaking Wireless Network Connections select models only Creating a New Notebook-to-Notebook Network Ad HocTurning on communication and making a connection To turn wireless communication on and offpurchase a license before using the wireless function the individual wireless functionsMaking Wireless Network Connections select models only Turning off communication and ending a connectionauthorization before turning on your notebook wireless networking Making Wireless Bluetooth Connections select models onlyTo turn Bluetooth communication on and off Making Wireless Bluetooth Connections select models onlyTo prepare for Bluetooth connections Turning off Bluetooth communicationMaking Wireless Bluetooth Connections select models only Making Wireless Bluetooth Connections select models only To send or receive files using BluetoothSharing files with another Bluetooth device FTP Sending Outlook data to another Bluetooth device OPPReference Guide Add-On DevicesTo insert or remove a PC Card Connecting External DevicesConnecting PC Cards Connecting External DevicesConnecting External Devices Removing a PC Cardaudio ports on your notebook To connect an audio deviceaudio recorder of these jacks may damage the notebookConnecting External Devices Connecting an external monitorAdjusting monitor resolution and other settings To use an external monitorUsing dual display mode To connect an IEEE 1394 device select models onlyConnecting External Devices Transferring files through an infrared connection Using the infrared portTo connect an infrared device select models only Printing to an infrared printerConnecting External Devices To use a port replicator select models onlyTo dock to the port replicator corresponding port on the port replicator is ignoredConnecting External Devices Add-On Devices To undock from the port replicator56 Reference Guide Connecting External Devicesback of the notebook Installing Additional RAM MemoryTo install a RAM expansion module Installing Additional RAM Memory5. Replace the cover 6. Insert the battery Installing Additional RAM MemoryTo remove a RAM expansion module of the notebookInstalling Additional RAM Memory 7. Insert the battery 60 Reference GuideInstalling Additional RAM Memory 5. Pull the board out of the connector 6. Replace the coverReplacing the Hard Drive To replace the hard driveReplacing the Hard Drive Replacing the Hard Drive To replace the hard drive holderReplacing the Hard Drive To prepare a new hard driveReference Guide Troubleshooting and MaintenanceIf no sound is audible Troubleshooting Your NotebookAudio problems Troubleshooting Your NotebookIf you hear a loud high-pitched whine feedback from the speakers CD-ROM and DVD problemsIf you can’t boot from a CD or DVD If you get a Region Code error when playing a DVD movieIf the notebook is on, but the screen is blank Display problemsIf a DVD movie doesn’t fill the screen If the notebook can’t find Wordpad.exe after inserting a CDIf the hard disk makes a buzzing or whining noise Hard drive problemsHeat problems If the notebook hard drive doesn’t spinIf the pointer is difficult to control Infrared problemsKeyboard and pointing device problems If you have problems with infrared communicationsIf you can’t browse the Network Neighborhood or My Network Places Local area network LAN problemsIf a PS/2 scroll mouse doesn’t work If the built-in network adapter doesn’t connect to the LANIf memory doesn’t increase after adding RAM Memory problemsModem problems If a message says you are out of memoryIf the modem isn’t detected If the modem doesn’t dial or no dial tone is detectedIf the modem dials incorrectly If the modem dials but doesn’t connectIf the modem doesn’t fax If the modem causes an ERROR messageIf the modem dials but you can’t hear it If the modem connects, but transferred data is badIf a network PC card stops communicating properly PC Card PCMCIA problemsPerformance problems If the notebook doesn’t recognize a PC CardIf the notebook keeps beeping Power and battery problemsIf the notebook stops responding If the notebook turns off immediately after it turns onTroubleshooting Your Notebook If the battery does not chargeIf the Time Remaining for the battery is not correct If the notebook has a short operating timeIf a serial or parallel printer doesn’t print Printing problemsIf the notebook doesn’t enter Standby mode as expected If the notebook doesn’t enter Hibernation as expectedIf the serial or parallel port is not working Serial, parallel, and USB problemsIf a serial mouse doesn’t work If a serial modem does not work properlyIf the notebook will not boot from the diskette drive Startup problemsIf the notebook doesn’t respond when you turn it on If the notebook won’t boot from battery powerTroubleshooting Your Notebook Wireless problemsIf you have problems with wireless 802.11 communication If you cannot connect to a particular notebook on the networkTroubleshooting Your Notebook If your notebook cannot detect any Bluetooth devicesIf your notebook cannot detect a certain Bluetooth device If you can connect, but the network is slowConfiguring the Notebook To run the BIOS Setup utilityConfiguring the Notebook Setting 84 Reference GuideTroubleshooting and Maintenance Configuring the NotebookSetting Boot MenuTroubleshooting and Maintenance Configuring the NotebookConfiguring the Notebook To change video memory settings using BIOS Setup utilityReinstalling and Updating Software To replace a damaged QuickRestore System Recovery CDReinstalling and Updating Software Reference Guide Reference InformationModem Reference Information Conexant AT Commands Advanced Users OnlyModem Reference Information Modem Reference ConexantModem Reference Information Conexant AT Commands Advanced Users OnlyCommand Reference InformationReference Information 92 Reference GuideConexant AT Commands Advanced Users Only CommandModem Reference Information Conexant AT Commands Advanced Users OnlyCommand Reference InformationConexant AT Commands Advanced Users Only ECC CommandsFAX Class 94 Reference GuideAT* Commands Voice CommandsConexant AT Commands Advanced Users Only CommandDefault Modem Reference Information S-Registers ConexantSelected Result Codes Conexant 96 Reference GuideSafety Information Power cordsSafety Information Battery safety Laser safetySafety Information LED safety Mercury safetySafety Information Safety Information Exposure to radio frequency radiationConnections to Peripheral Devices Regulatory InformationU.S.A Regulatory InformationRegulatory Information Applicable certification jack USOC = RJ11C. A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. See installation instructions for detailsCanada Declaration of Conformity U.S.ARegulatory Information Regulatory Information European UnionItaly Indoor or outdoor use in a public area requires a user license Regulatory InformationReference Information JapanJapan Telecommunications Approval 106 Reference GuideRegulatory Information New ZealandPTC200 2.11.1 6 & 7 Compliance Testing Functional tests Reference InformationRussia InternationalRegulatory Information Reference Guide SafetyReference Information Regulatory Information110 Reference Guide IndexReference Guide QuickRestore System Recovery112 Reference Guide