Page 38 Coby Electronics Corpor ation
www.cobyusa.com Page 39
COBY Electronics Technical Supp ort
Hours: Monday to Friday, 8:30 AM–11:00 PM EST
Saturday to Sunday, 9:00 AM–11:00 PM EST
Email: techsupport @cobyusa.com
Phone: 800-681-2629 or 718-416-3197
Web: www.cobyusa.com
TROUBLESHOOTING
If you have a problem with this player, please read the troubleshooting guide below and check our
website at ww w.cobyusa.com for Frequently Asked Questions (FAQs) and rmware update s. If
these resources do not resolve the proble m, please contact Technical Support .
The player does not turn on.
The battery level may be too low. Try charging the player or operate the player on AC power.
Ensure that the Lock switch is disengaged.
Reboot the player (slide and hold the Power/Lock switch to the right for several seconds) and
try again.
The player does not turn charge whe n connected to a computer (U SB charge).
Reboot the player (slide and hold the Power/Lock switch to the right for several seconds) and
try again.
There is no sound during playback.
Check the volume level.
Ensure that the headphones are attached sec urely to the player.
The sound quality of the music is poor.
Try playing the le on your computer. If the sound quality is still poor, try downloading the le
again or re-encoding the le yourse lf.
Ensure that the bit rate of the le is not too low. The higher the bit rate of the le, t he better it
will sound. The minimum recommended bitrate i s 128kbps for MP3s and 96kbps for WM As.
Ensure that the headphones are attached sec urely to the player.
The buttons do not work.
Ensure that battery is charged or that the pl ayer is operating on AC power.
Ensure that the Lock switch is disengaged.
The player will not play my music le.
Ensure that the le is in a compatible format (M P3, WMA, or WAV).
The le may be copy-protected. Use Windows Me dia Player to transfer the le.
The le may be copy-protected. Ensure that the lic ense has not expired.
The LCD characters are corrup ted.
Ensure that the correct language has been selected. Try transferring some songs and restart
the player to automatically rebuild the Music Lib rary.
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