CHAPTER 5 CUSTOMER SERVICE

5.1 Warranty

The following warranty applies to all Wegener Communications products including the Unity 4600 Professional Media Server:

All Wegener Communications products are warranted against defective materials and workmanship for a period of one year after shipment to customer. Wegener Communications' obligation under this warranty is limited to repairing or, at Wegener Communications' option, replacing parts, subassemblies, or entire assemblies. Wegener Communications shall not be liable for any special, indirect, or consequential damages. This warranty does not cover parts or equipment which have been subject to misuse, negligence, or accident by the customer during use. All shipping costs for warranty repairs will be prepaid by the customer. There are no other warranties, express or implied, except as stated herein.

5.2 Technical Support

If the unit should fail to perform as described, if you need help resolving problems with your Unity 4600, or for questions about obtaining service for your Unity 4600, please contact Wegener Communications Customer Service at (770) 814-4057, Fax (678)

624-0294, or e-mailservice@wegener.com.

To return a product for service:

1.Obtain a Return Material Authorization (RMA) number by completing and faxing a copy of the RMA Request Form to (678) 624-0294. Or you may e-mail the same information to: service@wegener.com.

2.To help us identify and control returned units, plainly write the RMA number on the outside of the product-shipping container. This will help us return your unit to you as quickly as possible.

3.Return the product, freight prepaid, to the address below:

Service Department RMA# ________

Wegener Communications, Inc.

359 Curie Drive Alpharetta, GA 30005

Note: All returned material must be shipped freight prepaid. C.O.D. shipments will not be accepted.

wegener.com

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Wegener Communications 4600 manual Warranty, Technical Support, 624-0294, or e-mailservice@wegener.com

4600 specifications

Wegener Communications 4600 is a state-of-the-art digital satellite receiver designed for high-performance applications in the broadcasting and telecommunications sectors. This advanced receiver is part of Wegener's renowned line of products, catering to a range of broadcasting needs, from television to data communications. The Wegener 4600 offers a host of features that make it an attractive choice for both broadcasters and service providers.

One of the key features of the Wegener 4600 is its robust satellite reception capability. It supports a wide range of satellite frequencies and protocols, ensuring reliable connectivity in various scenarios. The device is engineered to work seamlessly with the DVB-S and DVB-S2 standards, which allow for efficient compression and transmission of high-definition video content. This ensures that users can deliver high-quality broadcasts with minimal latency, an essential factor in today's fast-paced media landscape.

Another standout characteristic of the Wegener 4600 is its versatile encoding and decoding capabilities. It supports a variety of video and audio codecs, including MPEG-2, MPEG-4, and AAC, among others. This flexibility enables content providers to choose the best formats for their specific needs, enhancing the viewer's experience while optimizing bandwidth usage.

The Wegener 4600 also features advanced management and monitoring capabilities. Through its user-friendly interface, operators can easily configure settings, monitor performance metrics, and manage multiple streams. This functionality is crucial for maintaining optimal performance and ensuring the reliability of the broadcast.

In terms of connectivity, the device supports various interfaces, including ASI and IP, enabling integration with existing broadcast infrastructures. This adaptability is a significant advantage for organizations looking to upgrade or expand their capabilities without extensive redesigns of their current systems.

Security is another key aspect of the Wegener 4600. It incorporates robust encryption options that protect content from unauthorized access and piracy. This feature is increasingly important as the demand for secure transmission of sensitive data grows.

Overall, Wegener Communications 4600 stands out in the crowded market of digital satellite receivers. With its combination of superior reception capabilities, versatile encoding options, advanced management features, and strong security protocols, it represents an ideal solution for broadcasters and telecommunications providers seeking to enhance their service offerings and deliver high-quality content to viewers worldwide.