Whirlpool 960 Series If you need assistance, If you need service, When asking for help or service

Reauestina Assistance~- -~- --- _ or- Serivice w

Before calling for assistance or service, please check “Troubleshooting” on page 23. It may save you the cost of a service call. If you still need help, follow the instructions below.

1. If you need assistance* . ..

Call the Whirlpool Consumer Assistance

1-1 Center telephone number.

L_ 1 Dial toll-free from anywhere

w- 1-800-253-l 301

and talk with one of our trained consultants. The consultant can instruct you in how to obtain satisfactory operation from your appliance or, if service is necessary, recommend a qualified service company in your area.

If you prefer, write to:

Mr. William Clark

Consumer Assistance Representative

Whirlpool Corporation

2000 North M-63

Benton Harbor, Ml 49022-2692

Please include a daytime phone number in your correspondence.

2. If you need service* .. .

Whirlpool has a nationwide network of

1-1 authorized service companies. Whirlpool service technicians are trained to fulfill the product warranty and provide after-

uwarranty service, anywhere in the United States. To locate the authorized Whirlpool service company in your area, call our Consumer Assistance Center telephone number (see Step 1) or look in your tele- phone directory Yellow Pages under:

. APPUANCE-HOUSEHOLD-	-WASHING	MACHINES	&
MAJOR, SERVICE L REPAIR	DRYERS,	SERVICE	I REPAIR

3.If you need FSP@

replacement parts ...

FSP is a registered trademark of Whirlpool Corporation for quality parts. Look for this symbol of quality whenever you need a replacement part for your WHIRLPOOL@ appliance. FSP replacement parts will fit right and work right, because they are made to the same exacting specifications used to build every new WHIRLPOOL appliance.

To locate FSP replacement parts in your area, refer to Step 2 or call the Whirlpool Consumer Assistance Center number in Step 1.

4.If you are not satisfied with how the problem was solved . ..

l Contact the Major Appliance Consumer Action Program (MACAP). MACAP is a group of independent consumer experts that voices consumer views at the highest levels of the major appliance industry.

l Contact MACAP only when the dealer, authorized servicer, and Whirlpool have failed to resolve your problem.

Major Appliance Consumer Action Program 20 North Wacker Drive

Chicago, IL 60606

l MACAP will in turn inform us of your action.

-See: Whirlpool Appliances or Aulhorized Whirlpool Service (Example: XYZ Service Co.)

-See: Whirlpool Appliances or Authorized Whirlpool Service (Example: XYZ Service Co.)

*When asking for help or service:

Please provide a detailed description of the problem, your appliance’s complete model and serial numbers, and the purchase date. (See page 2.) This information will help us respond properly to your request.

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