■There is excessive heat or moisture (open container cooking, showers, etc.) in the room. Use a fan to exhaust heat or moisture from the room. Try not to use heat- producing appliances during the hottest part of the day.
■The louvers are blocked. Install the air conditioner in a location where the louvers are free from curtains, blinds, furniture, etc.
■The outside temperature is below 65°F (18°C). Do not try to operate your air conditioner in the cooling mode when the outside temperature is below 65°F (18°C).
■The temperature of the room you are trying to cool is extremely hot. Allow extra time for the air conditioner to cool off a very hot room.
■Windows or doors to the outside are open. Close all windows and doors.
■The Vent control is set to OPEN (on some models). Set the Vent control to CLOSED for maximum cooling and/or heating.
■The Temperature is not set at a cool enough setting. Adjust the Temperature control to a cooler setting by turning the knob clockwise. Turn the Fan Speed control to Turbo Cool.
■The air conditioner in the heating mode has insufficient Btu/h for the heating requirements of the room. Do not use the air conditioner as a primary source of heat.
Water drips from cabinet into your house
■The air conditioner is not properly leveled. The air conditioner should slope slightly downward toward the outside. Level the air conditioner to provide a downward slope toward the outside to ensure proper drainage. See the Installation Instructions.
NOTE: Do not drill a hole into the bottom of the metal base and condensate pan.
ASSISTANCE OR SERVICE
To avoid unnecessary service calls, please check the
“Troubleshooting” section. It may save you the cost of a service call. If you still need help, follow the instructions below.
If you need assistance or service
Call the Customer eXperience Center telephone number. Dial toll- free
When calling: Please know the purchase date, and the complete model and serial number of your appliance.
This information will help us better respond to your request.
Our consultants provide assistance with:
■Features and specifications on our full line of appliances
■Installation information
■Use and maintenance procedures
■Accessory and repair parts sales
■Specialized customer assistance (Spanish speaking, hearing impaired, limited vision, etc.)
■Referrals to local dealers, service companies, and repair parts distributors
Our service technicians are trained to fulfill the product warranty and provide
To locate the authorized service company in your area, you can also look in your telephone directory Yellow Pages.
If you need replacement parts
If you need to order replacement parts, we recommend that you only use
To locate
For further assistance
If you need further assistance, you can write to ask any questions or tell us about your concerns to:
Customer eXperience Center
553 Benson Road
Benton Harbor, MI
Please include a daytime phone number in your correspondence.
Please record your model's information.
Whenever you call to request service on your appliance, you need to know your complete model number and serial number. You can find this information on the model and serial number label. See “Electrical Requirements” for model and serial number location.
Please record the model and serial number information below. Also, record the purchase date of your appliance and the store's name, address, and telephone number.
Model Number__________________________________________________
Serial Number __________________________________________________
Purchase Date__________________________________________________
Store Name ____________________________________________________
Store Address __________________________________________________
Store Phone ____________________________________________________
Keep this book and the sales slip together for future reference.
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