RequestingAssistanceorService
Before calling for assistance or service, please check “Troubleshooting” on page 16. It may save you the cost of a service call. If you still need help, follow the instructions below.
1. If you need assistance* ...
Call our Consumer Assistance Center telephone number. Dial
and talk with one of our trained consultants. The consultant can instruct you in how to obtain satisfactory operation from your appliance or, if service is necessary, recommend a qualified service company in your area.
2. If you need service’ ...
We have a nationwide network of authorized service companies. Our service technicians are trained to fulfill the product warranty and provide
APPLIANCES - HOUSEHOLD -
3. If you need replacement parts* ...
4.If you are not satisfied with how the problem was solved* ...
Contact the Major Appliance Consumer Action Program (MACAP). MACAP is a group of independent consumer experts that voices consumer views at the highest levels of the major appliance industry.
Contact MACAP only when the dealer and authorized servicer have failed to resolve your problem.
Major Appliance Consumer Action Program 20 North Wacker Drive
Chicago, IL 60606
MACAP will in turn inform us of your action.
When requesting assistance, please provide: model number, serial number, date of purchase, and a complete description of the problem. This information is needed in order to better respond to your request.
To locate replacement parts in your area, refer to Step 2 above or call our Consumer Assistance Center number in Step 1.
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