Before calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service call. If you still need help, follow the instructions below.
When calling, please know the purchase date and the complete model and serial number of your appliance. This information will help us to better respond to your request.
If You Need Replacement Parts
If you need to order replacement parts, we recommend that you only use factory specified parts. Factory specified parts will fit right and work right, because they are made with the same precision used to build every new WHIRLPOOL® appliance.
To locate factory specified parts in your area, call us or your nearest designated service center.
Call customer service toll free in the U.S.A. toll free:
1-800-253-1301Monday to Friday 8:00 a.m. — 8:00 p.m. (EST). Saturday 8:00 a.m. — 4:30 p.m. (EST). In Canada call toll free:
1-800-929-6631Monday to Friday 8:00 a.m. — 6:00 p.m.
For Further Assistance
If you need further assistance, you can write to us with any questions or concernt at:
Whirlpool Brand Customer Service
P.O. Box 310
Ottawa, OH 45875-0310
FREEZER WARRANTY
Warrantor: WC Wood Company Inc., 677 Woodland Drive, Ottawa, OH 45875
TWO YEAR LIMITED WARRANTY
For two years from the date of purchase, when this major appliance is operated and maintained according to instructions attached to or furnished with the product, warrantor will pay for factory specified parts and repair labor to correct defects in materials or workmanship. Service must be provided by a designated service company.
ITEMS WARRANTOR WILL NOT PAY FOR
1.Service calls to correct the installation of your major appliance, to instruct you how to use your major appliance, to replace or repair house fuses or to correct house wiring or plumbing.
2.Service calls to repair or replace appliance light bulbs, air filters or water filters. Those consumable parts are excluded from warranty coverage.
3.Repairs when your major appliance is used for other than normal, single-family household use.
4.Damage resulting from accident, alteration, misuse, abuse, fire, flood, acts of God, improper installation, installation not in accordance with electrical or plumbing codes, or use of products not approved by warrantor.
5.Any food loss due to refrigerator or freezer product failures.
6.Replacement parts or repair labor costs for units operated outside the United States or Canada.
7.Pickup and delivery. This major appliance is designed to be repaired in the home.
8.Repairs to parts or systems resulting from unauthorized modifications made to the appliance.
9.Expenses for travel and transportation for product service in remote locations.
10.The removal and reinstallation of your appliance if it is installed in an inaccessible location or is not installed in accordance with published installation instructions.
DISCLAIMER OF IMPLIED WARRANTIES; LIMITATION OF REMEDIES
CUSTOMER'S SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN. IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO ONE YEAR OR THE SHORTEST PERIOD ALLOWED BY LAW. WARRANTOR SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. SOME STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR LIMITATIONS ON THE DURATION OF IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS, SO THESE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE OR PROVINCE TO PROVINCE.
Outside the 50 United States and Canada, this warranty does not apply. Contact your authorized dealer to determine if another warranty applies.
If you need service, first see the “Troubleshooting” section of the Use & Care Guide. After checking “Troubleshooting,” additional help can be found by checking the “Assistance or Service” section or by calling 1-800-253-1301in the U.S.A. In Canada,
Keep this book and your sales slip together for future reference. You must provide proof of purchase or installation date for in-warranty service.
Write down the following information about your major appliance to better help you obtain assistance or service if you ever need it. You will need to know your complete model number and serial number. You can find this information on the model and serial number label located on the product.
Dealer name____________________________________________________
Address ________________________________________________________
Phone number __________________________________________________
Model number __________________________________________________
Serial number __________________________________________________
Purchase date __________________________________________________
