■Has one or more burners stopped working during use? Allow the cooktop to cool down for 30 minutes then turn the burner on again.
Excessive heat around cookware on cooktop
■Is the cookware the proper size?
Use cookware about the same size as the surface cooking area, element or surface burner. Cookware should not extend more than ½" (1.3 cm) outside the cooking area.
■Do cooktop surfaces become hot?
REMEMBER: When cooktop is in use, the entire cooktop area may become hot.
Cooktop has flashing lights
■Are the lights on the cooktop flashing on and off?
All cooktop control panel lights flash on and off, indicating that one or more keys are permanently pressed. Follow the steps below.
All cooktop control panel lights On
■Is the control knob set to the proper heat level? See “Cooktop Controls” section.
■Is the appliance level?
Level the appliance. See the Installation Instructions.
■Does it appear to take longer to cook food at a certain power level than usual or some power levels do not perform as well as usual.
The cooktop regulates the temperature of the internal components and automatically reduces the power of all the elements in use without any visual or audible feedback. Allow the cooktop to cool down for 30 minutes to resume normal cooking performance. See “To Use” in the “Cooktop Controls” section.
Cooktop element is warm but does not glow red
■Is the Accusimmer® control knob set to Simmer? See “Accusimmer® Feature” section.
ASSISTANCE OR SERVICE
Before calling for assistance or service, please check “Troubleshooting.” It may save you the cost of a service call. If you still need help, follow the instructions below.
When calling, please know the purchase date and the complete model and serial number of your appliance. This information will help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you use only FSP® replacement parts. FSP® replacement parts will fit right and work right because they are made with the same precision used to build every new WHIRLPOOL® appliance.
To locate FSP® replacement parts in your area, call us or your nearest Whirlpool designated service center.
All cooktop control panel lights Off
1.Make sure the cooktop controls are OFF.
2.Clean the cooktop touch control panel thoroughly. See “General Cleaning” section.
3.If the cooktop lights continue to flash, disconnect power or unplug the cooktop.
4.After 1 minute, reconnect power or plug in the cooktop.
5.If the lights continue to blink on and off, call for service.
Cooktop cooking results not what expected
■Is the proper cookware being used? See “Cookware” section.
In the U.S.A.
Call the Whirlpool Customer eXperience Center
toll free:
Our consultants provide assistance with:
■Features and specifications on our full line of appliances.
■Installation information.
■Use and maintenance procedures.
■Accessory and repair parts sales.
■Specialized customer assistance (Spanish speaking, hearing impaired, limited vision, etc.).
■Referrals to local dealers, repair parts distributors and service companies. Whirlpool designated service technicians are trained to fulfill the product warranty and provide after- warranty service, anywhere in the United States.
To locate the Whirlpool designated service company in your area, you can also look in your telephone directory Yellow Pages.
For further assistance
If you need further assistance, you can write to Whirlpool Corporation with any questions or concerns at:
Whirlpool Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI
Please include a daytime phone number in your correspondence.
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