Washer won’t drain or spin
■Is the drain hose clogged, or the end of the drain hose more than 96 in. (244 cm) above the floor?
See the Installation Instructions for proper installation of drain hose.
■Is the lid open?
The lid must be closed during operation.
■Is there excessive sudsing?
Always measure detergent. Follow manufacturer’s directions. If you have very soft water, you might need to use less detergent.
■Is your voltage low?
Check your electrical source or call an electrician. Do not use an extension cord.
Washer continues to fill or drain, or the cycle seems stuck
■Is the top of drain hose lower than the water level in washer?
The top of the hose must be higher than the water level in the washer for proper operation. See the Installation Instructions.
■Does the drain hose fit too tightly in the standpipe, or is it taped to the standpipe?
The drain hose should be loose yet fit securely. Do not seal the drain hose with tape. The hose needs an air gap. See the Installation Instructions.
Washer makes noise
■Is the load balanced and the washer level?
The wash load should be balanced and not overloaded.
The washer must be level. The front feet should be properly installed and the nuts tightened. Reset the rear leveling legs (if needed). See the Installation Instructions.
■Did you completely remove the yellow shipping strap with cotter pins?
See the Installation Instructions.
■Are the gears engaging after the drain and before spin, or is the upper part of agitator clicking during wash?
These are normal washer noises.
Washer leaks
■Check the following:
Are the fill hoses tight? Are the fill hose washers properly seated? Is the drain hose clamp properly installed? See the Installation Instructions.
■Is the sink or drain clogged?
Sink and standpipe must be able to handle 17 gal. (64 L) of water per minute.
■Is water deflecting off the tub ring or the load? Center the tub before starting the washer.
The wash load should be balanced and not overloaded. The fill or spray rinses can deflect off the load.
The washer must be level. The front feet should be properly installed and the nuts tightened. Reset the rear leveling legs (if needed). See the Installation Instructions.
■Check household plumbing for leaks.
Washer basket is crooked
■Was the washer basket pulled forward during loading? The wash load should be balanced and not overloaded. Push the basket to the center before starting washer.
■Is the load balanced and the washer level?
The wash load should be balanced and not overloaded.
The washer must be level. The front feet should be properly installed and the nuts tightened. Reset the rear leveling legs (if needed). See the Installation Instructions.
■The washer basket moves while washing. This is normal.
Agitator operation
■The top of the agitator is loose, or moves in only one direction.
This is normal.
Load too wet
■Did you use the right cycle for the load being washed? Select a cycle with a higher spin speed (if available).
■Did you use a cold rinse?
Cold rinses leave loads wetter than do warm rinses. This is normal.
Residue or lint on load
■Did you sort properly?
Sort lint givers (towels, chenille) from lint takers (corduroy, synthetics). Also sort by color.
■Did you overload the washer?
The wash load must be balanced and not overloaded. Lint can be trapped in the load if overloaded. Wash smaller loads.
■Check the following:
Was paper or tissue left in the pockets?
Did you use enough detergent? Follow manufacturer’s directions. Use enough detergent to hold the lint in the water.
Is your water colder than 70°F (21°C)? Wash water colder than 70°F (21°C) may not completely dissolve the detergent.
Stains on load
■Did you follow the manufacturer’s directions when adding detergent and fabric softener?
Measure detergent and fabric softener. Use enough detergent to remove soil and hold it in suspension.
Dilute fabric softener and add to the rinse portion of a cycle only. Do not drip fabric softener on clothes.
■Is there above average iron (rust) in water? You may need to install an iron filter.
■Did you properly sort the load?
Sort dark clothes from whites and lights.
■Did you unload the washer promptly?
To avoid dye transfer, unload the washer as soon as it stops.
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