Manuals / Lexmark / Computer Equipment / All in One Printer

Lexmark X6100 manual More troubleshooting options, Remove and reinstall the software

Models: X6100

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Power light blinks twice

The print cartridge carrier might be stalled. Check your computer screen for error messages.

1Turn the All-In-One off.

2Wait a few seconds, and then turn the All-In-One on.

Remove and reinstall the software

If the All-In-One is not functioning properly or if a communications error message appears when you try to use your All-In-One, you may need to remove it, and then reinstall the printer software.

1From your desktop, click Start Programs Lexmark X6100 Series Uninstall Lexmark X6100 Series.

2Follow the instructions on your screen to remove the All-In-One software.

3Restart your computer before reinstalling the All-In-One software.

4Insert the CD, and then follow the instructions on your screen to install the software.

More troubleshooting options

If the preceding solutions do not solve the problem you are having with your All-In-One:

•Refer to the Lexmark Solution Center software for more troubleshooting information:

1Click Start Programs Lexmark X6100 Series Lexmark X6100 Series Solution Center.

2Click the Troubleshooting tab on the left side of the screen.

•Go to http://support.lexmark.com/ for help.

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Lexmark X6100 manual More troubleshooting options, Remove and reinstall the software, Power light blinks twice

Contents

X6100 Series • “Troubleshooting” on pageUser’s Guide for Windows “Learning about your All-In-One”on pageEdition: October Safety informationUNITED STATES GOVERNMENT RIGHTS Mercury statementContents Faxing PrintingNetworking Maintaining your All-In-OneClean the scanner glass TroubleshootingSetup troubleshooting General troubleshootingPage Setup sheet Finding more informationSetup sheet ResourceDescription ResourceClick Start Programs Lexmark X6100 Series Readme Set up the All-In-One Setting up your All-In-OneBenefits EquipmentSee this section All-In-OneConnecting to a telephone Connecting directly to a telephone wall jack2 1 3 3Connect a phone cord from the wall jack port on the All-In-Oneto the telephone wall jack 13 2 4 Connecting to an answering machineConnecting to a computer modem Understand the All-In-Oneparts Learning about your All-In-OneA Lexmark X6100 Series without an ADF A Lexmark X6100 Series with an ADFAutomatic Document Feeder ADF Control panel DisplayPower supply connectorScanner unit Scanner lock Scanner support USB cable portUse the When you want toUse the control panel Scan PressEnter text on the control panel Use the All-In-Onesoftware Using the Fax Setup UtilityPage You can On this tabUsing Print Properties Using the Lexmark All-In-OneCenterThe Print Properties screen appears 1With your document open, click File PrintUsing the Lexmark X6100 Series Photo Editor Using the Lexmark Solution Center Using Optical Character Recognition Load plain paper into the paper support Loading paper and originalsLoad banner paper into the paper support Page Make sure Load up toWidth Load an original document into the ADFLength Note: You can load A4, Letter, or legal size paper into the ADF text side up 2Open the top cover Load an original document on the scanner glass4Close the top cover 1Make sure your All-In-Oneis on Copying2Open the top cover 3Place the item you want to copy face down on the scanner glass in the upper left corner. Make sure the top of the document faces left Copy using the control panel and the ADF 3Open the top cover Copying appears on the display5Close the top cover 7Click See More Copy SettingsThe All-In-OneMain Page appears 4Click See More Copy Settings Copy using the All-In-Onesoftware and ADF9Click Copy Now Copy mode Control panel menus6Click Copy Now REPEAT IMAGE Use Factory SET DEFAULTSUse Current LANGUAGE2Open the top cover Scanning4Close the top cover 2Open the top cover 1Make sure your computer and All-In-Oneare onThe All-In-OneMain Page appears 4Close the top cover7Click See More Scan Settings Scan using the control panel and the ADF9Click Scan Now 5Click Scan Now Scan using the All-In-Onesoftware and the ADFE-maila scanned image or document Scan multiple images4Click See More Scan Settings 5Click Display Advanced Scan SettingsEnlarge or reduce documents Save an image on your computer5Click Preview Now 9Click Attach NowFrom this sub menu Scan modeYou can SET DEFAULTS CLEAR SETTINGSdefault settings Set your default settings toPrint a document PrintingPrint collated copies 3Click See More Copy SettingsPrint an image as a multi-pageposter Print more than one page on a sheet of paperPrint last page first Print two images on one page Print repeating images3Click See More Copy Settings 4Select the Print Last Page First check box3Click Properties Print a bannerPage Receive a fax FaxingManually AutomaticallyRecommended for a dedicated fax line Recommended for a shared fax and telephone lineAnswering machine Send a faxUse the control panel and scanner glass Recommended for a shared fax and telephone line5On the control panel, press Fax 4Close the top cover7Press Black or Color 8Do you have another page? Use the control panel and ADF Use the All-In-OneCenter Send a fax from your PCCustomize a fax job Setting Up Speed DialUsing the computer recommended Using the control panelSending a multi-pagefax to a group Using Speed DialTo delay sending a broadcast fax To send a broadcast fax immediatelySending a delayed fax using speed dial Distinctive ring patterns •Single ring •Double ring •Triple ring Use the Fax Setup Utility To customize your settingsANSWER FAX WHEN EDIT SPEED DIAL Advanced Fax options Fax confirmation Max send speed Country code Country code Networking Replace the print cartridges Maintaining your All-In-One3Squeeze the tabs on the cartridge lids, and then lift the lids 7Snap the lids closed 8Lift the scanner unit, and then push the scanner support to the right Select To solve print quality problems After installing new cartridgesAlign the print cartridges Improve print quality 2Clean the print nozzles: Using the control panel fLet the nozzles and contacts dry completely Preserve the print cartridges Clean the scanner glassItem Order suppliesPart number Black cartridgeSetup troubleshooting TroubleshootingGeneral troubleshooting Both your computer and your All-In-Oneare on Document prints slowly Document does not print1 Click Start Settings Printers Paper misfeeds or multiple sheets feed Document misfeeds or jamsPaper jams bLower the scanner unit to close it If a paper jam occurs in the ADF1Turn the All-In-Oneoff Document is too light or too dark Document prints poorlyCharacters are missing or unexpected Vertical, straight lines are not smoothPrint is too dark or smudged Date and time on the display are incorrect Display language is not preferablePrint quality is poor at the edges of the page Colors are faded or not printing completelyBlack and white copy quality is unsatisfactory All-In-Oneis not communicating with the computerPage To adjust how the image is cropped Scanned image is unsatisfactorily cropped2Click See More Scan Settings 3Click Display Advanced Scan SettingsEdges of my document are cropped Fax settings need adjustmentScanner unit will not close 5Click Save Settings3Click How to clear and avoid paper jams Error messages and flashing lightsInk Low message Paper Jam messagePaper Out message Hardware ErrorHardware Error: Cartridge Error: 50CRemove and reinstall the software More troubleshooting optionsPower light blinks twice Symptom Fax troubleshootingProblem SolutionProblem SymptomSolution CannotTo connect without an unsupported line Using an unsupported lineTo connect with an unsupported line Notices Using the X6100 Series All-In-Onein Switzerland Using the X6100 Series All-In-Onein GermanyNotice to users of the Canadian telephone network Industry Canada Conventions Mercury statementCopyright advisory Index Page Page Page 740 West New Circle Road Lexington, Kentucky 2003 Lexmark International, Inc