Fax troubleshooting, 104 | Lexmark X6100 manual

Fax troubleshooting

Find the problem below that best matches the problem you are having:

Symptom:	Problem:	Solution:
Cannot	Is the AIO turned on?	Press the Power button. The
send fax		power light comes on.

	Are the fax number, country	You must set your fax number,
	code, and date/time set	your country code, and your
	correctly?	time/date. To set your fax
		number, see “PERSONALIZE
		FAX” on page 69. To set your
		country code, see “Country
		code” on page 73. To set your
		time/date, see “EDIT TIME/
		DATE” on page 69.

	Is the AIO using an	See “Using an unsupported line”
	unsupported line (DSL, ISDN,	on page 106.
	or cable modem)?

	Is the telephone line in use by	Wait until the other device is
	another device?	finished before sending a fax.

	Is the original document loaded	Load the original document face
	correctly?	down in the back left corner of
		the scanner glass or text-side up
		on the ADF.

	Is there a paper jam?	See “Paper jams” on page 91.

	Is the memory full?	Dial the receiving number first,
		and then scan your original
		document one page at a time.

	Are the connections (power	Make sure all the connections
	supply, telephone, handset,	are secure.
	answering machine) loose?

	Is Speed Dial set correctly?	See “Setting Up Speed Dial” on
		page 62.

	Does the AIO detect the dial	See “Manually dialing a fax while
	tone?	listening to a telephone line” on
		page 65 to set the On Hook Dial
		feature.

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Lexmark X6100 manual Fax troubleshooting, 104

Contents

X6100 Series United States Government Rights Contents Faxing Troubleshooting IiiPage Finding more information Your All-In-One comes with many helpful resources Http//support.lexmark.com Setting up your All-In-One Set up the All-In-One Telephone Wall jack port Answering machine Port Connecting directly to a telephone wall jack Connecting to a telephonePage Connecting to an answering machine Connecting to a computer modem Learning about your All-In-One Understand the All-In-One parts Lexmark X6100 Series with an ADF Scanner unit Scanner lock Scanner support USB cable port Use When you want to Use the control panel Press Scan Or symbol Enter text on the control panel Using the Fax Setup Utility Use the All-In-One softwarePage Following table contains the Fax Setup Utility tabs Using the Lexmark All-In-One Center Using Print PropertiesPage Using the Lexmark X6100 Series Photo Editor Using the Lexmark Solution Center From this area or tab You can Using Optical Character Recognition Loading paper and originals Load plain paper into the paper supportPage Page Load up to Make sure Load an original document into the ADF LengthPage Load an original document on the scanner glass Copy using the control panel and the scanner glass CopyingPage Copy using the control panel and the ADF Copy using the All-In-One software and scanner glass Click See More Copy Settings Copy using the All-In-One software and ADF Copy mode Control panel menus Repeat Image SET Defaults Scan using the control panel and the scanner glass ScanningPage Scan using the All-In-One software and the scanner glass Page Scan using the control panel and the ADF Scan using the All-In-One software and the ADF Scan multiple images Mail a scanned image or document Save an image on your computer Enlarge or reduce documents Scan mode After two minutes Print collated copies PrintingPrint a document Print last page first Print more than one page on a sheet of paperPrint an image as a multi-page poster Print repeating images Print two images on one Print a banner Click PropertiesPage Faxing Receive a fax Automatically Manually Use the control panel and scanner glass Send a faxAnswering machine Press Black or Color Page Use the control panel and ADF Send a fax from your PC Use the All-In-One Center Using the control panel Setting Up Speed DialUsing the computer recommended Customize a fax job Sending a multi-page fax to a group Using Speed DialTo delay sending a broadcast fax To send a broadcast fax immediately Sending a delayed fax using speed dial Manually dialing a fax while listening to a telephone line Distinctive ring patternsPage To customize your settings Use the Fax Setup Utility Ringer Tone Edit Speed Dial Advanced Fax options Activity report Max send speed From this Advanced Fax Option You can select UAE Networking Maintaining your All-In-One Replace the print cartridgesPage Page Page Select Align the print cartridges After installing new cartridgesTo solve print quality problems Improve print quality Page Nozzles Clean the scanner glass Preserve the print cartridges Order supplies General troubleshooting TroubleshootingSetup troubleshooting Problem Go to Document does not print Document prints slowly Document misfeeds or jams Paper misfeeds or multiple sheets feed Paper jams If a paper jam occurs in the ADF Document prints poorly Document is too light or too dark Print is too dark or smudged Vertical, straight lines are not smoothCharacters are missing or unexpected Print quality is poor at the edges Display language is not preferableDate and time on the display are incorrect Colors are faded or not printing completely All-In-One is not communicating with the computer Black and white copy quality is unsatisfactoryPage To turn auto-cropping off To adjust how the image is croppedScanned image is unsatisfactorily cropped Scanner unit will not close Fax settings need adjustmentEdges of my document are cropped All-In-One is scanning and copying without a pre-scan Ink Low message Error messages and flashing lights100 Paper Jam message Paper Out message Hardware Error101 Cartridge Error 50C 102 Power light blinks twice More troubleshooting optionsRemove and reinstall the software 103 Fax troubleshooting 104 105 To connect without an unsupported line Using an unsupported line106 To connect with an unsupported line 107 Using the X6100 Series All-In-One in Germany 108 109 Compliance statement 110 Copyright advisory Index 111 112 113 114