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Lexmark X6100 manual Troubleshooting, Setup troubleshooting, General troubleshooting

Models: X6100

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Troubleshooting

Setup troubleshooting

If you experience problems while setting up your All-In-One, make sure:

•You unlock the scanner bed by pushing the scanner lock down. For help locating the scanner lock, see the picture of the All-In-One on page 11.

•You only have one Lexmark X6100 Series attached to your computer.

•Your operating system is compatible with your All-In-One. The Lexmark X6100 Series supports these operating systems:

Windows 98	Windows 2000
Windows Me	Windows XP

General troubleshooting

When your All-In-One has a problem, before contacting Lexmark Customer Support, check the following items.

If your All-In-One is not attached to a computer, make sure:

•The power supply is firmly plugged into your All-In-One and an electrical outlet.

•You installed the print cartridges correctly. The black cartridge is inserted in the left carrier and the color cartridge in the right carrier. For help, see page 76.

•You removed the sticker and tape from the bottom of both print cartridges. For help, see page 76.

•The paper is loaded correctly. For help, see page 24.

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Lexmark X6100 manual Troubleshooting, Setup troubleshooting, General troubleshooting

Contents

X6100 Series • “Troubleshooting” on pageUser’s Guide for Windows “Learning about your All-In-One”on pageEdition: October Safety informationUNITED STATES GOVERNMENT RIGHTS Mercury statementContents Faxing PrintingNetworking Maintaining your All-In-OneClean the scanner glass TroubleshootingSetup troubleshooting General troubleshootingPage Setup sheet Finding more informationSetup sheet ResourceResource DescriptionClick Start Programs Lexmark X6100 Series Readme Set up the All-In-One Setting up your All-In-OneBenefits EquipmentSee this section All-In-OneConnecting directly to a telephone wall jack Connecting to a telephone2 1 3 3Connect a phone cord from the wall jack port on the All-In-Oneto the telephone wall jack 13 2 4 Connecting to an answering machineConnecting to a computer modem Understand the All-In-Oneparts Learning about your All-In-OneA Lexmark X6100 Series without an ADF A Lexmark X6100 Series with an ADFAutomatic Document Feeder ADF Control panel DisplayPower supply connectorScanner unit Scanner lock Scanner support USB cable portUse the When you want toUse the control panel Scan PressEnter text on the control panel Use the All-In-Onesoftware Using the Fax Setup UtilityPage You can On this tabUsing Print Properties Using the Lexmark All-In-OneCenterThe Print Properties screen appears 1With your document open, click File PrintUsing the Lexmark X6100 Series Photo Editor Using the Lexmark Solution Center Using Optical Character Recognition Load plain paper into the paper support Loading paper and originalsLoad banner paper into the paper support Page Make sure Load up toLoad an original document into the ADF WidthLength Note: You can load A4, Letter, or legal size paper into the ADF text side up Load an original document on the scanner glass 2Open the top cover4Close the top cover Copying 1Make sure your All-In-Oneis on2Open the top cover 3Place the item you want to copy face down on the scanner glass in the upper left corner. Make sure the top of the document faces left Copy using the control panel and the ADF 3Open the top cover Copying appears on the display7Click See More Copy Settings 5Close the top coverThe All-In-OneMain Page appears Copy using the All-In-Onesoftware and ADF 4Click See More Copy Settings9Click Copy Now Control panel menus Copy mode6Click Copy Now REPEAT IMAGE Use Factory SET DEFAULTSUse Current LANGUAGE2Open the top cover Scanning4Close the top cover 2Open the top cover 1Make sure your computer and All-In-Oneare onThe All-In-OneMain Page appears 4Close the top coverScan using the control panel and the ADF 7Click See More Scan Settings9Click Scan Now 5Click Scan Now Scan using the All-In-Onesoftware and the ADFE-maila scanned image or document Scan multiple images4Click See More Scan Settings 5Click Display Advanced Scan SettingsEnlarge or reduce documents Save an image on your computer5Click Preview Now 9Click Attach NowScan mode From this sub menuYou can SET DEFAULTS CLEAR SETTINGSdefault settings Set your default settings toPrint a document PrintingPrint collated copies 3Click See More Copy SettingsPrint more than one page on a sheet of paper Print an image as a multi-pageposterPrint last page first Print two images on one page Print repeating images3Click See More Copy Settings 4Select the Print Last Page First check box3Click Properties Print a bannerPage Receive a fax FaxingManually AutomaticallyRecommended for a dedicated fax line Recommended for a shared fax and telephone lineAnswering machine Send a faxUse the control panel and scanner glass Recommended for a shared fax and telephone line4Close the top cover 5On the control panel, press Fax7Press Black or Color 8Do you have another page? Use the control panel and ADF Use the All-In-OneCenter Send a fax from your PCCustomize a fax job Setting Up Speed DialUsing the computer recommended Using the control panelSending a multi-pagefax to a group Using Speed DialTo send a broadcast fax immediately To delay sending a broadcast faxSending a delayed fax using speed dial Distinctive ring patterns •Single ring •Double ring •Triple ring Use the Fax Setup Utility To customize your settingsANSWER FAX WHEN EDIT SPEED DIAL Advanced Fax options Fax confirmation Max send speed Country code Country code Networking Replace the print cartridges Maintaining your All-In-One3Squeeze the tabs on the cartridge lids, and then lift the lids 7Snap the lids closed 8Lift the scanner unit, and then push the scanner support to the right Select After installing new cartridges To solve print quality problemsAlign the print cartridges Improve print quality 2Clean the print nozzles: Using the control panel fLet the nozzles and contacts dry completely Preserve the print cartridges Clean the scanner glassItem Order suppliesPart number Black cartridgeTroubleshooting Setup troubleshootingGeneral troubleshooting Both your computer and your All-In-Oneare on Document does not print Document prints slowly1 Click Start Settings Printers Paper misfeeds or multiple sheets feed Document misfeeds or jamsPaper jams If a paper jam occurs in the ADF bLower the scanner unit to close it1Turn the All-In-Oneoff Document is too light or too dark Document prints poorlyVertical, straight lines are not smooth Characters are missing or unexpectedPrint is too dark or smudged Date and time on the display are incorrect Display language is not preferablePrint quality is poor at the edges of the page Colors are faded or not printing completelyBlack and white copy quality is unsatisfactory All-In-Oneis not communicating with the computerPage To adjust how the image is cropped Scanned image is unsatisfactorily cropped2Click See More Scan Settings 3Click Display Advanced Scan SettingsEdges of my document are cropped Fax settings need adjustmentScanner unit will not close 5Click Save Settings3Click How to clear and avoid paper jams Error messages and flashing lightsInk Low message Paper Jam messagePaper Out message Hardware ErrorHardware Error: Cartridge Error: 50CMore troubleshooting options Remove and reinstall the softwarePower light blinks twice Symptom Fax troubleshootingProblem SolutionProblem SymptomSolution CannotUsing an unsupported line To connect without an unsupported lineTo connect with an unsupported line Notices Using the X6100 Series All-In-Onein Germany Using the X6100 Series All-In-Onein SwitzerlandNotice to users of the Canadian telephone network Industry Canada Mercury statement ConventionsCopyright advisory Index Page Page Page 740 West New Circle Road Lexington, Kentucky 2003 Lexmark International, Inc