Sony DVP-NS72HP manual Troubleshooting, Power, Picture, Sound

Additional Information

Troubleshooting

If you experience any of the following difficulties while using the player, use this troubleshooting guide to help remedy the problem before requesting repairs. Should any problem persist, consult your nearest Sony dealer.

Power

The power is not turned on.

,Check that the power cord is connected securely.

Picture

There is no picture/picture noise appears.

,Re-connect the connecting cord securely.

,The connecting cords are damaged.

,Check the connection to your TV (page 17) and switch the input selector on your TV so that the signal from the player appears on the TV screen.

,The disc is dirty or flawed.

,If the picture output from your player goes through your VCR to get to your TV or if you are connected to a combination TV/ VIDEO player, the copy-protection signal applied to some DVD programs could affect picture quality. If you still experience problems even when you connect your player directly to your TV, try connecting your player to your TV’s S VIDEO input (page 17).

,You have selected “PROGRESSIVE AUTO” or “PROGRESSIVE VIDEO” using the PROGRESSIVE button on the front panel even though your TV cannot accept the progressive signal.

,Even if your TV is compatible with progressive format 480p signals, the image may be affected when you set the player to progressive format. In this case, select “NORMAL (INTERLACE)” using the PROGRESSIVE button on the front panel so that the player is set to normal (interlace) format.

,The player is connected to an input device that is not HDCP compliant (the HDMI indicator on the front panel does not light up). See page 18.

,If the HDMI OUT jack is used for video output, changing the “HDMI RESOLUTION” setting in “SCREEN SETUP” may solve the problem (page 57). Connect the TV and the player using a video jack other than the HDMI OUT, and switch the TV’s input to the connected video input so that you can see the on-screen displays. Change the “HDMI RESOLUTION” setting in “SCREEN SETUP,” and switch the TV’s input back to HDMI. If the picture still does not appear, repeat the steps and try other options.

,Press [/1 to turn off the player, and enter “369” using the number buttons on the remote, then press [/1 to turn on the player again (page 57).

There is no picture or the picture noise appears when connected to the HDMI OUT jack.

,Try the following: 1Turn the player off and on again. 2Turn the connected equipment off and on again. 3Disconnect and then connect the HDMI cord again.

The picture does not fill the screen, even though the aspect ratio is set in “TV TYPE” under “SCREEN SETUP.”

,The aspect ratio of the disc is fixed on your DVD.

Sound

There is no sound.

,Re-connect the connecting cord securely.

,The connecting cord is damaged.

,The player is connected to the wrong input jack on the audio component (page 20).

,The audio component input is not correctly set.

,The player is in pause mode or in Slow- motion Play mode.

,The player is in fast forward or fast reverse mode.

,If the audio signal does not come through the DIGITAL OUT (OPTICAL or COAXIAL)/HDMI OUT jack, check the audio settings (page 61).

,While playing a Super VCD on which the audio track 2 is not recorded, no sound will come out when you select “2:STEREO,” “2:1/L,” or “2:2/R.”

Additional Information

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