Troubleshooting
You can solve many common cooktop problems easily, saving you the cost of a possible service call. Try the suggestions below to see if you can solve your problem without outside help. If the suggestions do not work, see “Requesting Assistance or Service” on page 16 (In the U.S.A.), or on page 17 (in Canada).
Problem | Possible Cause | Solution |
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Nothing will operate. | • The cooktop is not wired into a live | • Wire the cooktop into a live circuit |
| circuit with proper voltage. | with proper voltage. (See separate |
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| Installation Instructions.) |
| • The cooktop is not properly | • Contact a Whirlpool designated |
| connected to the gas supply. | service technician to reconnect the |
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| cooktop to the gas supply. |
| • A household fuse has blown or a | • Replace household fuse or reset |
| circuit breaker has tripped. | circuit breaker. |
| • A control knob is not set correctly. | • Push in the control knobs before |
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| turning them. |
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The burner fails to light. | • A household fuse has blown or a | • Replace household fuse or reset |
| circuit breaker has tripped. | circuit breaker. |
| • The burner is wet from being | • Let it dry. |
| washed. |
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| • The burner ports may be clogged. | • Clean them with a straight pin. |
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| (See page 14.) |
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The burner flames are | • The burner ports may be clogged. | • Clean them with a straight pin. |
uneven. |
| (See page 14.) |
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The burner flames lift off the | • The burner needs cleaning. | • Clean as directed on pages |
ports, are yellow, or are | • The air/gas mixture is incorrect. | • Contact a Whirlpool designated |
noisy when turned off. |
| service technician to check the |
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| |
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| air/gas mixture or see separate |
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| Installation Instructions. |
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Cooking results are not | • The cooktop is not level. | • Level the cooktop. |
what you expected. |
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| • The pan used is not the correct | • Refer to a reliable cookbook for |
| type or size. | recommended pan type and size. |
| • The flame size does not fit the | • Pan should be the same size or |
| cookware being used. | slightly larger than surface cooking |
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| are being used. |
| • The flow of combustion and/or | • Remove any obstructions around |
| ventilation air to the cooktop is | knobs or burners. |
| blocked. |
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