Whirlpool GLT3615G warranty Troubleshooting, Problem, Possible Cause, Solution

Troubleshooting

You can solve many common cooktop problems easily, saving you the cost of a possible service call. Try the suggestions below to see if you can solve your problem without outside help. If the suggestions do not work, see “Requesting Assistance or Service” on page 16 (In the U.S.A.), or on page 17 (in Canada).

Problem	Possible Cause	Solution
Nothing will operate.	• The cooktop is not wired into a live	• Wire the cooktop into a live circuit
	circuit with proper voltage.	with proper voltage. (See separate
		Installation Instructions.)
	• The cooktop is not properly	• Contact a Whirlpool designated
	connected to the gas supply.	service technician to reconnect the
		cooktop to the gas supply.
	• A household fuse has blown or a	• Replace household fuse or reset
	circuit breaker has tripped.	circuit breaker.
	• A control knob is not set correctly.	• Push in the control knobs before
		turning them.
The burner fails to light.	• A household fuse has blown or a	• Replace household fuse or reset
	circuit breaker has tripped.	circuit breaker.
	• The burner is wet from being	• Let it dry.
	washed.
	• The burner ports may be clogged.	• Clean them with a straight pin.
		(See page 14.)
The burner flames are	• The burner ports may be clogged.	• Clean them with a straight pin.
uneven.		(See page 14.)
The burner flames lift off the	• The burner needs cleaning.	• Clean as directed on pages 13-14.
ports, are yellow, or are	• The air/gas mixture is incorrect.	• Contact a Whirlpool designated
noisy when turned off.		service technician to check the
		air/gas mixture or see separate
		Installation Instructions.
Cooking results are not	• The cooktop is not level.	• Level the cooktop.
what you expected.
	• The pan used is not the correct	• Refer to a reliable cookbook for
	type or size.	recommended pan type and size.
	• The flame size does not fit the	• Pan should be the same size or
	cookware being used.	slightly larger than surface cooking
		are being used.
	• The flow of combustion and/or	• Remove any obstructions around
	ventilation air to the cooktop is	knobs or burners.
	blocked.

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