Requesting Assistance or Service
Before calling for assistance or service, please check “Troubleshooting” on pages 19 and 20. It may save you the cost of a service call. If you still need help, follow the instructions below.
1. If you need assistance* …
Call the Whirlpool Consumer Assistance
Center telephone number.
Dial
in the U.S.A.:
and talk with one of our trained consultants. The consultant can instruct you in how to obtain satisfactory operation from your appliance or, if service is necessary, recommend a qualified service company in your area.
If you prefer, write to:
Whirlpool Brand Home Appliances Consumer Assistance Center c/o Correspondence Dept.
2000 North
Benton Harbor, MI
Please include a daytime phone number in your correspondence.
2. If you need service* …
Whirlpool has a nationwide network of authorized Whirlpool service companies. Whirlpool service
technicians are trained to fulfill
the product warranty and provide
anywhere in the United States. To locate the authorized Whirlpool service company in your area, call our Consumer Assistance Center telephone number (see Step 1) or look in your telephone directory Yellow Pages under:
• WASHING MACHINES & | |
MAJOR, SERVICE & REPAIR | DRYERS, SERVICE & REPAIR |
- See: Whirlpool Appliances or | - See: Whirlpool Appliances or |
Authorized Whirlpool Service | Authorized Whirlpool Service |
(Example: XYZ Service Co.) | (Example: XYZ Service Co.) |
3.If you need FSP® replacement parts …
FSP is a registered trademark of Whirlpool Corporation for quality parts. Look for this symbol of quality whenever you need a replacement part for your WHIRLPOOL® appliance. FSP replacement parts will fit right and work right, because they are made to the same exacting specifications used to build every new WHIRLPOOL appliance.
To locate FSP replacement parts in your area, refer to Step 2 or call the Whirlpool Consumer Assistance Center number in Step 1.
4.If you are not satisfied with how the problem was solved …
•Contact the Major Appliance Consumer Action Program (MACAP). MACAP is a group of independent consumer experts that voices consumer views at the highest levels of the major appliance industry.
•Contact MACAP only when the dealer, authorized servicer, and Whirlpool have failed to resolve your problem.
Major Appliance Consumer Action Program
20 North Wacker Drive
Chicago, IL 60606
•MACAP will in turn inform us of your action.
Gearcase assembly covered by your warranty
* When asking for help or service:
Please provide a detailed description of the problem, your appliance’s complete model and serial numbers, and the purchase date. (See page 2.) This information will help us respond properly to your request.
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