Mitsubishi Electronics WS-65315A, WT-42315, WS-55315 Troubleshooting, Problem Possible Solution

Troubleshooting

Troubleshooting

	Problem		Possible Solution
1.	• The TV remote control does not work.	•	Check that the batteries are installed correctly.
		•	Check that the selected switch is set to “TV”.
		•	Be no further than 20 feet from the TV when using the remote control.
2.	• The TV takes several seconds to respond	• Press ENTER after a channel number to avoid delays.
	to channel commands.	•	Use the three digit number, i.e 002 for channel 2.
3.	• You cannot access a channel.	• Use number keys instead of CHANNEL up/down.
		• Be sure the channel you want to view is in memory.
		•	Check that the TV is turned to the correct input source for that
			channel, by pressing the INPUT button.
		•	Make sure the V-Chip setting is Off (page 47).
4.	• On-screen displays appear each time you	•	This is part of normal TV operation.
	change a function.
5.	• The TV cannot be programmed to turn on	• The TV may be locked.
	automatically.	•	The clock may not be set.
6.	• There is no sound even when the volume is	• Check to see if the MUTE button is on.
	turned up.	•	The TV’s “Listen to:” setting may be set to SAP.
		•	Check that “TV Speakers” setting is On.
7.	• You have forgotten your lock passcode.	• See Appendix A, Bypassing the V-Chip Lock (page 63).
8.	• Connected devices do not work correctly	• Energy Mode has been set to Low. Change to Standard (page 39).
	when the TV is off.
9.	• PIP does not display a picture.	•	Make sure the V-Chip setting is Off (page 47).
		•	Not all inputs can be displayed as a PIP (page 22).
10.	• The sound does not match the screen	•	The TV’s “Listen to:” setting may be set to SAP.
	picture.	•	If using stereo or A/V receiver speakers, check input selection on the
			stereo or A/V receiver.
		• If using stereo or A/V receiver, check that AUDIO is from MONITOR
			OUT on TV’s back panel.
11.	• There is a large black or gray rectangle on	•	TV closed captioning has been set to “text” mode, but no text
	the screen.		information is being broadcast. Turn Off in the CAPTIONS menu
			(page 40).
12.	• Picture is out of focus, or colors are not	• Adjust Convergence (page 53).
	aligned.	• Check the Sharpness settings (page 57).
13.	• You cannot see a picture when you play a	• If you connected your VCR with A/V cables, use the INPUT button to
	VCR tape.		select the Input source (INPUT-1, INPUT-2, or INPUT-3) that the VCR
			is connected to.
		•	Check your VCRs owner’s guide for further troubleshooting.
14.	• There is no picture when using	•	Make sure device is set to Output DVI in Device Menu.
	MonitorLink/DVI input with an HDTV	•	You may need to hook up to an analog input for initial setup.
	receiver or DVD player.
15.	• No picture displays when using component	• Make sure device is set to output at 480p or 1080i via YPbPr or RGB
	inputs.		(check device output for compatibility).
16.	• V-Chip is not working.	•	Make sure that V-Chip is On (page 47).
		•	If V-Chip Hours/Lock by Time is currently set to disable the
			V-Chip lock, the V-Chip will not block programming.
17.	• Cannot set adjustments to factory setting.	•	Follow the steps below to reset system defaults to factory settings:
			1. Press the MENU button followed by number buttons 1,2,and 3 on
			the remote control.
			Result: The Reset System Default menu screen is activated.
			2. Press the ENTER button on the remote control.
			Result: The settings reset to factory defaults.
			3. Press HOME or MENU on the remote control to return to the HOME
			or MENU screen.
		IMPORTANT: This function is not recommended unless it is mandatory
		to reset system defaults to factory settings. This operation CANNOT
		be undone and all customs settings will be erased.

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