If you need service or assistance,

we suggest you follow these five steps:

1. Before calling for assistance...

Performance problems often result from little things you can find and fix yourself without tools of any kind.

If

nothina

-

operates:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

-

 

 

 

 

 

 

 

 

 

 

 

l

Is the

 

power

supply

cord

plugged

into

a live

circuil

 

with

 

the

proper voltage?

[See

page

 

29.)

 

 

l

Have

 

you

checked

your

home’s

main

fuses

or

circuit

 

breaker

 

box?

 

 

 

 

 

 

 

 

 

 

 

l

Have

 

you

 

checked

the electric

company

for

a power

 

failure?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

It the

microwave

oven

will

not

run:

 

 

 

 

 

l Is the timer set?

 

 

 

 

 

 

 

 

 

 

l

If the

 

Temperature

Probe is being used, is it plugged

 

tightly

 

into

its

socket?

 

 

 

 

 

 

 

 

 

l

Is the

door

firmly

closed

and

latched?

 

 

 

 

l Did you touch START?

 

 

 

 

 

 

 

 

l

Did

you

follow

the

directions

exactly?

 

 

 

 

 

If the

microwave

cooking

times

 

seem

 

too

long:

 

l

Is the

electric

supply

to

your

home

low

or lower

than

 

normal?

Your

electric

company

 

can

 

tell

you

if the line

 

voltage

 

is

low.

 

 

 

 

 

 

 

 

 

 

l

Is the

Cook

Power

at

the

recommended

 

setting?

. Are

you

allowing

for

more time

when

cooking

more

 

food

 

at one time?

 

 

 

 

 

 

 

 

 

 

If the Display shows a time counting down but the oven

is

not

cooking:

 

 

 

 

l Is the Minute Timer in use?

 

l

Is the

oven

door

closed

completely?

 

l

Is the

oven

in standing

time between QUICK DEFROST

 

and COOK? [See page 15.)

 

If you do not

hear a Programming

Tone (page 6):

l

Is the

command

correct?

 

9 Has the tone been cancelled?

 

If the fan seems to be running slower than usual:

l Has the oven been stored in a cold area? The fan will run slower until the oven warms up to normal room temperature.

It there

has been

a

power

interruption,

the

Display

will

show BB:88. Reset the Clock

(page

6).

 

 

 

If

the

microwave

oven

turns

off

too

soon

or

not

soon

enough when using the probe:

 

 

 

 

 

 

l

Is at least Yaof the probe in the food?

 

 

 

l

Is the

probe

tip

in

the

center

of

the

food?

 

 

 

l

Is the

probe

touching

bone

or

fat?

 

 

 

 

l

Have

you

allowed

roasts

to

stand

for a

few

minutes

 

after

cooking?

 

 

 

 

 

 

 

 

 

 

l

Is the

probe

plugged

tightly

into its socket?

 

 

l Is the Cook Power set correctly?

 

 

 

 

 

*

Is the

Probe

Temperature

 

set

correctly?

 

 

 

2. If you need assistance?..

Call Whtrlpool COOL-LINE’ service assistance tele- phone number. Dial free from anywhere In the U.S.:

l-800-253-1301

and talk with one of our trained Consultants. The Con- sultants can instruct you in how to obtain satisfactory

operation from your appliance or, if service is neces-

sary, recommend a qualified service company in your area.

3.If you need service?..

Whirlpool has a nationwide network

7 of franchised TECH-CARE” service

companies. TECH-CARE service

&&CARE 1technicians are trained to fulfill the FRICICH~SEDSEnV~CE.Jproduct warranty and provide after- warranty service, anywhere in the United States. To lo- cate TECH-CARE service in your area, call our COOL- LINE service assistance telephone number (see Step 2) or look in your telephone directory Yellow Pages under:

APPLIANCES-HOUSEHOLD-

ELECTRICAL

APPLIANCES-

MAJOR-SERVICE

8 REPAIR

OR

MAJOR-REPAIRING

8 PARTS

 

 

 

 

 

WHIRLPOOL APPLIANCES

WHIRLPOOL

APPLIANCES

 

FRANCHISEDTECH-CAQESERVILE

 

FRANCHISEOTECH-CARESERVICE

.‘iEKl’,~‘E

c O.M,Y

\ ,EI

 

.stt?i ,c KC

O.W,‘\.Vii;.S

XYZSERVICECO

 

XYLSERVICE

CO

 

'23MAPLE

9%

9999

123MAPLE

 

999 9999

 

 

OR

 

 

 

 

WASHING

MACHINES,

DRYERS

 

 

 

8 IRONERS-SERVICING

 

 

 

WHIRLPOOL

APPLIANCES

 

 

 

 

FRANCHISEDTECH

CARESF?VlCE

 

 

 

,\,~.11,',('6

c ,,\,/'A

?,F,.i

 

 

XYZSERVICE

CC

 

 

 

 

123 MAPLt

 

Y99 %9Q

 

4. If you have a problem?..

Call our COOL-LINE service assistance telephone number (see Step 2) and talk with one of our Consul- tants, or if you prefer, write to:

Mr. Donald Skinner

Director of Customer Relations Whirlpool Corporation

2000 M-63

Benton Harbor, MI 49022

Please include a daytime phone number in your correspondence.

5.If you need FSP”

replacement parts?..

FSP;

is a registered

 

trademark

of

Whirlpool

Corpora-

tion

for

quality

 

parts.

Look

for

this

 

symbol

of

quality

whenever

you

need

a

replacement

 

part

for

your

Whirlpool

appliance.

 

FSP

replacement

 

parts

 

will

fit

right

and

work

 

right,

because

they

are

made

 

to

the

same

exacting

specifications

used

 

to build

every

new

Whirlpool

appliance.

 

 

 

 

 

 

 

 

 

 

 

 

To locate

FSP replacement

 

parts

in your

area,

refer

to

Step

3 above

or

call

the

Whirlpool

 

COOL-LINE

service

assistance

number

in Step 2.

 

 

 

 

 

 

 

 

*If you

must

call

or

write,

please

 

provide:

model

number, serial number, date of

purchase,

 

and a com-

plete

 

description

 

of

the

problem.

 

This

information

is

needed

 

in order

to better

 

respond

 

to your

request

for

assistance.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

35

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Page 35
Image 35
Whirlpool MW8901XS, MW8900XS manual Before calling for assistance