If you need service or assistance,
we suggest you follow these four steps:
1. Before calling for assistance...
Performance problems often result from little things you can fix yourself without tools of any kind.
If nothing operates:
l Is the cooktop wired correctly to a live circuit with the proper voltage? (See Installation Instructions.)
l Have you checked the main fuse or circuit breaker box?
If sutiace units will not operate:
l Have you checked the main fuse or circuit breaker box?
lDo the control knobs turn?
If surface unit control knob(s) will not turn:
lDid you push in before trying to turn?
If cooking results aren’t what you expected:
lIs the cooktop level?
lAre the pans the size called for in the recipe?
l Are you following a tested recipe from a reliable source?
l Do the cooking utensils have smooth, flat bottoms?
l Are you allowing time for a longer
See the Cooklng Gulde for more information on cooking problems and how to solve them.
2. If you need assistance?..
Call Whirlpool
Continental U.S. . . (800)
and talk with one of our trained Con- sultants. The Consultants can instruct you in howto obtain satisfactory oper- ation from your appliance or, if serv- ice is necessary, recommend a qualified service company in your area.
3.If you need service?..
Whirlpool has a nationwide network of fran- chised TECH-
1 CARE@ Service
are trained to fulfill the product war- ranty and provide
2)or look in your telephone directory Yellow Pages under:
4.If you have a
problem?..
Call our
Mr. Robert Stanley Division Vice President Whirlpool Corporation 2000
*If you must call or write, please pro- vide: model number, serial number, date of purchase, and a complete description of the problem. This information is needed in order to better respond to your request for assistance.
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