Chapter 10 – Troubleshooting
The RamSan is a complex system with many redundant features to safeguard your data; however, components can fail. The RamSan has many ways to inform the user about what is happening inside the system. Rather than try to list all the different possible failures, this section explains how to identify and solve problems.
10.1 System Event Log
In the case of a system failure, review the system event log to determine what failed and when it failed. This information is invaluable in determining why a component failed and provides a timeline for the system administrator to follow. Before contacting Texas Memory Systems, please have a copy of this log available.
10.2 Support Log
The support log provides a snapshot of all current configuration settings. Before contacting Texas Memory Systems, please have a copy of this log available.
10.3 System Diagnostics
The Text Management Interface includes a set of menus with system diagnostics. These diagnostic tools are used in coordination with Texas Memory Systems technical support to diagnose issues.
Warning:
System diagnostics may corrupt data and should not be used in a production environment.
10.4 Still Having Problems…
If the above steps do not clarify the problem or if a system component has failed, contact Texas Memory Systems for additional support.
Contact Information:
Texas Memory Systems, Inc.
10777 Westheimer, Suite 600
Houston, TX 77042
Phone: (713)
Fax: (713)
Email: support@texmemsys.com
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