OUTSIDE OF WARRANTY
Faulty equipment may be returned to the factory for repair up to five years after purchase with appropriate RMA. The customer is responsible for shipping the equipment back to the factory, together with a detailed description of the nature of the problem and the tests used to determine the failure. TMS will take all reasonable steps to repair or, at the discretion of TMS, replace the faulty equipment within thirty working days of receipt. Customer will be charged current list prices for replacement components. The customer is responsible for shipping the repaired or replaced equipment back. In an emergency, special arrangements may be negotiated subject to the availability of TMS resources and components. Subject to availability, TMS field service personnel will perform troubleshooting of equipment. For customers outside the Houston, Texas area, daily rates and normal travel expenses for field service personnel will be charged, including air fares, hotel accommodation, per- diem meal allowance and other
- 110 - |
