If you need service or assistance,
we suggest you follow these four steps:
1. Before calling for assistance.. .
Performance problems often result from little things you can find and fix yourself without tools of any kind.
If control knob(s) will not turn:
l Did you push in before trying to turn?
If cooking results aren’t what you expected:
l Is the cooktop level?
l Are you using pans recommended
It nothlng operates:
l Is the cooktop properly connected to gas and electrical supplies? (See “Installation Instructions!‘)
l Have you checked your home’s main fuses or circuit breaker box?
l Is the flow of combustion and/or
ventilation air to the cooktop blocked? Do not block the air flow to and around the cooktop.
If burner falls to light:
l Is the cooktop connected to elec- trical power?
l Have you checked your home’s main fuses or circuit breaker box?
l Are burner ports clogged? (See page 9.1
If burner flames are uneven:
l Are burner ports clogged? (See page 9.1
If burner flames lltl off ports, are yellow, or are noisy when turned off.
l The air/gas mixture may be incor-
rect. (See the “Installation In- structions:‘)
If burner makes a popping noise when ON:
l Is the burner wet from washing? Let dry.
in the Cooking Guide?
l Does the flame size fit the cooking utensil being used? (See the Cook- ing Guide.)
l Are the pans the size called for in the recipe?
l Are you following a tested recipe from a reliable source?
l Do the cooking utensils have smooth, flat bottoms?
See the Cooking Guide for more infor- mation on cooking problems and how to solve them.
2.If you need assistance*...
Call Whirlpool
Continental U.S. . (800)
and talk with one of our trained Con- sultants. The Consultants can instruct you in how to obtain satisfactory oper-
ation from your appliance or, if serv-
ice is necessary, recommend a
qualified service company in your area.
10
