lf burner makes a popping noise when ON:
lIs the burner wet from washing? Let dry. lf control knob(s) will not turn:
l Did you push in before trying to turn?
If cooking results ars not what you expected: l Is the cooktop level?
l Does the flame size fit the cooking utensil being used?
l Are you following a tested recipe from a reliable source?
l Are you using pans recommended in a reliable cookbook?
lAre the pans the size called for in the recipe?
l Do the cooking utensils have smooth, flat bottoms and fii the surface burners being used?
2. lf you need assistance* ...
Call Whirlpool Consumer Assistance Center telephone number. Dial free from anywhere in the U.S.:
l-800-253-1301
and talk with one of our trained consultants. The consultant can instruct you in how to obtain satisfactory operation from your appliance or, if service is necessary, recommend a qualified service company in your area.
If you prefer, wriie to:
Mr. William Clark
Consumer Assistance Representative Whirlpool Corporation
2000
Benton Harbor, Ml 49022
Please include a daytime phone number in your correspondence.
3.If you need sewice*...
Whirlpool has a nationwide network of authorized Whirlpools” service compa- nies. Whirlpool service techni-
E cians are trained to fulfill the product warranty and provide
4. lf you need FSP replacement parts* ...
FSP is a registered trademark of Whirlpool Corporation for quality parts. Look for this symbol of quality whenever you need a replacement part for your Whirlpool appliance. FSP replacement parts will fii right and work right, because they are made to the same exacting specifications used to build every new Whirlpool appliance.
To locate FSP replacement parts in your area, refer to Step 3 above or call the Whirlpool Assistance Center number in Step 2.
5.lf you are not satisfied with how the problem was solved+ ...
l Contact the Major Appliance Consumer Action Panel (MACAP). MACAP is a group of independ- ent consumer experts that voices consumer views at the highest levels of the major appliance industry.
l Contact MACAP only when the dealer, author- ized servicer and Whirlpool have failed to resolve your problem.
Major Appliance Consumer Action Panel 20 North Wacker Driie
Chicago, IL 60606
lMACAP will in turn inform us of your action.
l When requesting assistance, please provide: model number, serial number, date of purchase, and a complete description of the problem. This information is needed in order to better respond to your request.
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