2. If you need assistance* ...

Call Whirlpool Consumer Assistance Center telephone number. Dial free from anywhere in the U.S.:

1-800-253-l 301

and talk with one of our trained consultants. The consultant can instruct you in how to obtain satisfactory operation from your appliance or, if service is necessary, recommend a qualified service company in your area.

If you prefer, write to:

Mr. Donald Skinner

Director of Consumer Relations Whirlpool Corporation

2000 M-63

Benton Harbor, Ml 49022

Please include a daytime phone number in your correspondence.

3. If you need service* ...

Whirlpool has a nation- wide network of authorized

id1 01~ WhirlpoolSM service

SERVICE

Y!iYcompanies. Whirlpool service technicians are

trained to fulfill the product warranty and provide after-warranty service, anywhere in the United States. To locate the authorized Whirlpool service company in your area, call our Consumer Assistance Center telephone number (see

Step 2) or look in your telephone directory Yellow Pages under:

APPLIANCES

-

HOUSEHOLD

-

ELECTRICAL

APPLIANCES

-

MAJOR-SERVICE

& REPAIR

MAJOR

-

REPAIRING I

PARTS

 

 

 

 

OR

 

 

 

 

 

WASHING

MACHINES, DRYERS

 

 

 

& IRONERS-SERVICING

 

 

 

 

 

WHIRLPOOL

APPLIANCES

 

 

 

 

 

AUTHORIZED WHIRLPOOL

SERVICE

 

 

 

SERVICE COMPANIES

 

 

 

 

 

XYZ SERVICE CO

 

 

 

 

 

 

123 Maple

999-9999

 

 

 

4. If you need FSP” replacement parts* ...

FSP is a registered trademark of Whirlpool Corporation for quality parts. Look for this symbol of quality whenever you need a replacement part for your Whirlpool appliance. FSP replacement parts will fit right and work right, because they are made to the same exacting specifications used to build every new Whirlpool appliance.

To locate FSP replacement parts in your area, refer to Step 3 above or call the Whirlpool Consumer Assistance Center number in Step 2.

5.If you are not satisfied with how the problem was solved’ ...

l Contact the Major Appliance Consumer Action Panel (MACAP). MACAP is a group of indepen- dent consumer experts that voices consumer views at the highest levels of the major appli- ance industry.

l Contact MACAP only when the dealer, autho- rized servicer and Whirlpool have failed to resolve your problem.

Major Appliance Consumer Action Panel

20 North Wacker Drive

Chicago, IL 60606

lMACAP will in turn inform us of your action.

‘When requesting assistance, please provide: model number, serial number, date of pur- chase, and a complete description of the problem. This information is needed in order to better respond to your request.

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Whirlpool SC863OEX, SC863OEW manual If you prefer, write to Mr. Donald Skinner, Id1 01~ WhirlpoolSM service