Troubleshooting

This section is designed to help save you the cost of a service call. This section outlines possible problems, their causes, and actions you can take to solve each problem.

Before calling for assistance …

Performance problems often result from little things you can find and fix without tools of any kind. Please check the chart below for problems you can fix. It could save you the cost of a service call.

PROBLEM

POSSIBLE CAUSE

SOLUTION

 

 

 

Nothing will

Cooktop is not properly

Contact an authorized service

operate

connected to gas and

technician to reconnect cooktop to gas

 

electrical supplies.

and electrical supplies. (See Installation

 

 

Instructions.)

 

A household fuse has blown

Replace household fuse or reset circuit

 

or a circuit breaker has

breaker.

 

tripped.

 

 

Controls are not set correctly.

Reset controls, if needed.

 

 

 

Burner fails

Cooktop is not wired into a

Wire the cooktop into a live circuit

to light

live circuit with proper voltage.

with proper voltage. (See Installation

 

 

Instructions.)

 

A household fuse has blown

Replace household fuse or reset

 

or a circuit breaker has

circuit breaker. In case of prolonged

 

tripped.

power failure, manually light burners

 

 

(see page 9).

 

Burner ports are clogged.

Clean with a straight pin (see page 11).

 

 

 

Burner flames

Burner ports are clogged.

Clean with a straight pin (see page 11).

are uneven

 

If this fails, call an authorized service

 

 

technician for service.

 

 

 

Burner flames

Air/gas mixture is incorrect.

Contact an authorized service

lift off ports,

 

technician to check air/gas mixture.

are yellow, or

 

 

are noisy when

 

 

turned off

 

 

 

 

 

 

 

continued on next page

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Whirlpool YSC8640ED warranty Troubleshooting, Before calling for assistance …, Problem Possible Cause Solution

YSC8640ED, SC8640ED specifications

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