Surface burner makes popping noises
■Is the burner wet? Let it dry.
Excessive heat around cookware on cooktop
■Is the cookware the proper size?
Use cookware about the same size as the surface cooking area, element or surface burner. Cookware should not extend more than 1 in. (2.5 cm) outside the cooking area.
Cooktop cooking results not what expected
■Is the proper cookware being used? See “Cookware” section.
■Is the control knob set to the proper heat level? See “Setting the Control Knobs” section.
■Is the appliance level?
Level the appliance. See the Installation Instructions.
ASSISTANCE OR SERVICE
Before calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service call. If you still need help, follow the instructions below.
When calling, please know the purchase date and the complete model and serial number of your appliance. This information will help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you only use FSP® replacement parts. FSP® replacement parts will fit right and work right because they are made with the same precision used to build every new WHIRLPOOL® appliance.
To locate FSP® replacement parts in your area, call our Customer Interaction Center telephone number or your nearest Whirlpool designated service center.
In the U.S.A.
Call the Whirlpool Customer Interaction Center toll free:
Our consultants provide assistance with:
■Features and specifications on our full line of appliances.
■Installation information.
■Use and maintenance procedures.
■Accessory and repair parts sales.
■Specialized customer assistance (Spanish speaking, hearing impaired, limited vision, etc.).
■Referrals to local dealers, repair parts distributors, and service companies. Whirlpool designated service technicians are trained to fulfill the product warranty and provide after- warranty service, anywhere in the United States.
To locate the Whirlpool designated service company in your area, you can also look in your telephone directory Yellow Pages.
For further assistance
If you need further assistance, you can write to Whirlpool Corporation with any questions or concerns at:
Whirlpool Brand Home Appliances
Customer Interaction Center
553 Benson Road
Benton Harbor, MI
Please include a daytime phone number in your correspondence.
In Canada
For product related questions, please call the Whirlpool Canada Inc. Customer Interaction Center toll free:
Our consultants provide assistance with:
■Features and specifications on our full line of appliances.
■Referrals to local dealers.
For parts, accessories and service in Canada
Call
For further assistance
If you need further assistance, you can write to Whirlpool Canada Inc. with any questions or concerns at:
Customer Interaction Center
Whirlpool Canada Inc.
1901 Minnesota Court
Mississauga, Ontario L5N 3A7
Please include a daytime phone number in your correspondence.
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