If You Need Assistance Or Service
This section is designed to help you save the cost of a service call. First we outline possible problems, their causes and their solutions. However, you may still need assistance or service. When calling our Consumer Assistance Center for help or calling for service, you will need to provide a complete descrip- tion of the problem, your appliance’s complete model and serial numbers and the purchase date. (See page 2.) This information is needed to respond to your request properly.
1. Before calling for assistance .. .
Performance problems often result from little things you can find and fix without tools of any kind. Please check the chart below for problems you can fix. It could save you the cost of a service call.
PROBLEM
Nothing will operate
The oven will not operate
Burner fails to light
Burner flames are uneven
Burner flames lift off ports, are yellow, or are noisy when turned off
POSSIBLE CAUSE
The power cord is not plugged into a live circuit with proper voltage.
Range is not properly connected to gas supply.
A household fuse has blown or a circuit breaker has tripped.
Controls are not set correctly.
The flow of combustion and/or ventilation air to the range is blocked.
The Oven Temperature Control is not turned to a temperature setting.
Pilot is extinguished on standing pilot models.
The power cord is not plugged into a live circuit with proper voltage.
A household fuse has blown or a circuit breaker has tripped.
Burner ports are clogged.
Pilot is extinguished on standing pilot models.
Burner ports are clogged.
SOLUTION
Plug the power cord into a live circuit with proper voltage. (See Installation Instruc- tions.)
Contact an authorized WhirlpoolSM service technician to reconnect range to gas supply. (See Installation Instructions.)
Replace household fuse or reset circuit breaker.
Reset controls, if needed.
Remove blockage to airflow to and around range.
Push in and turn the Oven Temperature Control to a temperature setting.
Light pilot. (See “Lighting standing pilots” on page 11.)
Plug the power cord into a live circuit with proper voltage. (See Installation Instruc- tions.)
Replace household fuse or reset circuit breaker. In case of prolonged power failure, manually light burners (see page 8).
Clean with a straight pin (see pages 16 and 19).
Light pilot. (See “Lighting standing pilots” on page 11.)
Clean with a straight pin (see pages 16 and 19). If this fails, call an authorized WhirlpoolSM service technician for service.
Contact an authorized WhirlpoolSM service technician to check air/gas mixture.
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