If You Need Assistance
Or Service
This section is designed to help you save the cost of a service call. Part 1 of this section outlines possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our Consumer Assistance Center for help or calling for seTvice, please provide a detailed description of the problem, your appliance’s complete model and serial numbers and the purchase date. (See page 2.) This information will help us respond properly to your request.
1. Before calling for assistance . . .
Performance problems often result from little things you can find and fix without tools of any kind. Please check the chart below for problems you can fix. It could save you the cost of a service call.
PROBLEMPOSSIBLE CAUSE
Nothing will The power cord is not plugged
operateinto a live circuit with proper
voltage.
Range is not properly connected to gas supply.
A household fuse has blown or a circuit breaker has tripped.
Controls are not set correctly.
The flow of combustion andlor ventilation air to the range is blocked.
The oven will The Oven Temperature Control
not operate is not turned to a temperature setting.
Burner fails to The power cord is not plugged
lightinto a live circuit with proper
voltage.
A household fuse has blown or a circuit breaker has tripped.
Burner ports are clogged.
Burner flames Burner ports are clogged. are uneven
Burner flames lift off ports, are yellow, or are noisy when turned off
SOLUTION
Plug the power cord into a live circuit with proper voltage. (See Installation Instructions.)
Contact an authorized WhirlpoolSM seTvice technician to reconnect range to gas supply. (See Installation Instructions.)
Replace household fuse or reset circuit breaker.
Reset controls, if needed.
Remove blockage to airflow to and around range.
Push in and turn the Oven Temperature Control to a temperature setting.
Plug the power cord into a live circuit with proper voltage. (See Installation Instructions.)
Replace household fuse or reset circuit breaker. In case of prolonged power failure, manually light burners (see page 8).
Clean with a straight pin (see pages 17 and 20).
Clean with a straight pin (see pages 17 and 20). If this fails, call an authorized WhirlpoolSM service technician for service.
Contact an authorized WhirlpoolSM service technician to check air/gas mixture.
Burner | makes | Burner | is wet from | washing. | Let dry. |
|
popping | noise |
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when on |
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| |
Control | knob(s) | You are | not pushing | in before | Push control knob(s) in before | turning to a |
will not | turn | turning. |
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| setting. |
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| continued | on next page |
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