Whirlpool TOP-LOADING HIGH EFFICIENCY LOW-WATER WASHER Troubleshooting, Vibration or Off-Balance

TROUBLESHOOTING

First try the solutions suggested here or visit our website at www.whirlpool.com/product_help -

In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.

If you experience

Possible Causes

Solution

Vibration or Off-Balance

Check the following for proper installation or see “Using Your Washer” section.

Feet may not be in contact	Front and rear feet must be in firm contact with floor, and washer
with the floor and locked.	must be level to operate properly. Jam nuts must be tight
	against the bottom of the cabinet.
Washer may not be level.	Check floor for flexing or sagging. If flooring is uneven, a 3/4"
	(19 mm) piece of plywood under your washer will reduce sound.
	See “Level the Washer” in the “Installation Instructions”.
Load could be unbalanced.	Load garments in loose heaps evenly around the washplate.
	Do not load garments directly over the center of the washplate.
	Adding wet items to washer or adding more water to basket
	could unbalance washer.
	Wash smaller loads to reduce imbalance.
	Use Bulky Item cycle for oversized, non-absorbent items such as
	jackets and small comforters.
	See “Cycle Guide” and “Using Your Washer” in this “Use and
	Care Guide”.

Noises - For normal operating sounds, go to www.whirlpool.com/product_help

Clicking or metallic	Objects caught in washer	Empty pockets before washing. Loose items such as coins
		could fall between basket and tub or may block pump.
noises	drain system.
		It may be necessary to call for service to remove items.
		It is normal to hear metal items on clothing such as metal snaps,
		buckles, or zippers touch against the stainless steel basket.
Gurgling or humming	Washer may be draining water.	It is normal to hear the pump making a continuous humming sound
		with periodic gurgling or surging as final amounts of water are
		removed during the spin/drain cycles.
Humming	The sensing light is on.	You may hear the hum of the sensing spins after you have started
		the washer. This is normal. Sensing spins will take several minutes
		before water is added to the washer.
Water Leaks

Check the following for proper installation:

Washer not level.	Water may splash off basket if washer is not level.
Fill hoses not attached tightly.	Tighten fill-hose connection.
Fill hose washers	Make sure all four fill hose flat washers are properly seated.
Drain hose connection	Pull drain hose from washer cabinet and properly secure it to
	drainpipe or laundry tub.
Check household plumbing	Water can back up out of a clogged sink or drainpipe. Check
for leaks or clogged sink or drain.	all household plumbing for leaks (laundry tubs, drain pipe,
	water pipes, and faucets.)
Washer not loaded properly.	Unbalanced loading can cause basket to be out of alignment
	and cause water to splash off tub. See “Using Your Washer”
	for loading instructions.

Washer not performing as expected

Not enough water in washer

Load not completely covered in water.

This is normal operation for an HE low-water washer. The load will not be completely under water. The washer senses load sizes and adds correct amount of water for optimal cleaning. See “What’s New under the Lid.”

IMPORTANT: Do not add more water to washer. Adding water lifts the garments off the washplate, resulting in less effective cleaning.

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