Whirlpool TOP-LOADING HIGH EFFICIENCY LOW-WATER WASHER warranty Troubleshooting

TROUBLESHOOTING

First try the solutions suggested here or visit our website at www.whirlpool.com/product_help -

In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.

If you experience

Possible causes

Solution

Washer not performing as expected (cont.)

Washer not draining/	Empty pockets and use garment bags	Small items may have been caught in pump or between basket
spinning, loads are	for small items.	and tub, which can slow draining.
still wet or spin light	Use a cycle with a low spin speed.	Cycles with lower spin speeds remove less water than cycles
remains on (indicating
		with high spin speeds. Use the recommended cycle/speed spin
that the washer was
		for your garment. To remove extra water in the load, select
unable to pump out
		DRAIN & SPIN. Load may need to be rearranged to allow even
water within ten
		distribution of the load in the basket.
minutes)
	The washer may be tightly packed	Tightly packed or unbalanced loads may not allow the washer
	or unbalanced.	to spin correctly, leaving the load wetter than normal. Evenly
		arrange the wet load for balanced spinning. Select DRAIN &
		SPIN to remove excess water. See “Using Your Washer” for
		loading recommendations.
	Check plumbing for correct drain	Check drain hose for proper installation. Use drain hose form
	hose installation. Drain hose extends	and securely attach to drainpipe or tub. Do not tape over drain
	into standpipe farther than 4.5"	opening. Lower drain hose if the end is higher than 96" (2.4 m)
	(114 mm).	above the floor. Remove any clogs from drain hose.
	Wrong or too much detergent	Use only HE detergent. Always measure and follow detergent
	causing suds to slow or stop	directions for your load. To remove extra suds, select RINSE &
	draining and spinning.	SPIN. Do not add detergent.
Dry spots on load	High speed spins extract more	The high spin speeds combined with air flow during the final
after cycle	moisture than traditional top-load	spin can cause items near the top of the load to develop dry
	washers.	spots during the final spin. This is normal.
Incorrect or wrong	Check for proper water supply.	Make sure hot and cold inlet hoses are not reversed.
wash or rinse
		Both hoses must be attached to both washer and faucet, and
temperatures
		have both hot and cold water flowing to inlet valve.
		Check that inlet valve screens are not clogged.
		Remove any kinks in hoses.
	Energy-saving controlled	ENERGY STAR® qualified washers use cooler wash and rinse
	wash temperatures.	water temperatures than traditional top-load washers. This
		includes cooler hot and warm washes.
Load not rinsed	Check for proper water supply.	Make sure hot and cold inlet hoses are not reversed.
		Both hoses must be attached and have water flowing to the
		inlet valve.
		Both hot and cold water faucets must be on.
		Inlet valve screens on washer may be clogged.
		Remove any kinks in the inlet hose.
	Not using HE detergent or using too	The suds from regular detergent can keep washer
	much HE detergent.	from operating correctly.
		Use only HE detergent. Be sure to measure correctly.
		Always measure detergent and follow detergent directions
		based on load size and soil level.
	Washer may be tightly packed.	The washer is less efficient at rinsing when load is tightly
		packed.
		Load garments in loose heaps evenly around the washplate. Do
		not load garments directly over the center of the washplate.
		Use cycle designed for the fabrics being washed.
		Add only 1 or 2 additional garments after washer has started.

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