Oven burner flames are uneven, yellow and/or noisy
■Is propane gas being used?
The range may have been converted improperly. Contact a trained repair specialist.
■Is the air/gas mixture correct?
Contact a designated service technician to check the air/gas mixture or see the Installation Instructions.
Cooktop cooking results not what expected
■Is the proper cookware being used? See “Cookware” section.
■Is the control knob set to the proper heat level? See “Cooktop/Oven Temperature Controls” section.
Baking results not what expected
■Was the oven preheated?
Wait for oven to preheat before placing food in oven.
■Are the racks positioned properly?
See “Positioning Racks and Bakeware” section.
■Is there proper air circulation around bakeware? See “Positioning Racks and Bakeware” section.
■Is the batter evenly distributed in the pan? Check that batter is level in the pan.
■Is the range level?
Level the range. See the Installation Instructions.
■Are baked items too brown on the bottom? Decrease oven temperature 10° F to 30°F (5°C to 15°C).
■Are crust edges browning early?
Use aluminum foil to cover the edge of the crust and/or reduce baking temperature.
Slow baking or roasting
■Was the oven preheated?
Wait for oven to preheat before placing food in oven.
■Is there proper air circulation around bakeware? See “Positioning Racks and Bakeware” section.
■Is the proper length of time being used? Increase baking or roasting time.
■Is the proper temperature set? Increase temperature 25°F (15°C).
■Has the oven door been opened while cooking? Peeking into the oven while cooking releases oven heat and can result in longer cooking times.
Broiler burner fails to light
■Is the ignition system broken?
Contact a designated service technician to replace it.
■Is the oven pilot light lit? See “Pilot Lights” section.
ASSISTANCE OR SERVICE
Before calling for assistance or service, please check “Troubleshooting.” It may save you the cost of a service call. If you still need help, follow the instructions below.
When calling, please know the purchase date and the complete model and serial number of your appliance. This information will help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you use only
To locate
In the U.S.A.
Call the Customer eXperience Center toll free:
Our consultants provide assistance with:
■Features and specifications on our full line of appliances.
■Installation information.
■Use and maintenance procedures.
■Accessory and repair parts sales.
■Specialized customer assistance (Spanish speaking, hearing impaired, limited vision, etc.).
■Referrals to local dealers, repair parts distributors, and service companies. Our service technicians are trained to fulfill the product warranty and provide
To locate the authorized service company in your area, you can also look in your telephone directory Yellow Pages.
For further assistance
If you need further assistance, you can write with any questions or concerns at:
Customer eXperience Center
553 Benson Road
Benton Harbor, MI
Please include a daytime phone number in your correspondence.
In Canada
Call our Customer eXperience Centre toll free:
Our consultants provide assistance with:
■Features and specifications on our full line of appliances.
■Use and maintenance procedures.
■Accessory and repair parts sales.
Referrals to local dealers, repair parts distributors, and service companies. Designated service technicians are trained to fulfill the product warranty and provide
For further assistance
If you need further assistance, you can write with any questions or concerns at:
Customer eXperience Centre
200 - 6750 Century Ave.
Mississauga, Ontario L5N 0B7
Please include a daytime phone number in your correspondence.
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