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| TROUBLESHOOTING | |
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| PROBLEM | POSSIBLE CAUSES | SOLUTIONS |
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| There is frost/ice buildup in The drawer is opened often or left | Minimize drawer openings and close drawer completely after | ||
| the freezer compartment | open. | use. | |
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| Poor door seal | Ensure door seals are making full contact with the | |
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| refrigerator cabinet to allow for an adequate seal. | |
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| Temperature controls are not set | See “Using the Control(s)” for recommended temperature | |
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| correctly | settings. | |
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Ice and Water |
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| PROBLEM | POSSIBLE CAUSES | SOLUTIONS |
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| The ice maker is not | The refrigerator is not connected to a | Connect refrigerator to water supply and turn water shutoff | |
| producing ice or is not | water supply or the water supply | valve fully open. | |
| producing enough ice | shutoff valve is not turned on. |
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| There is a kink in the water source line. | A kink in the line can reduce water flow. Straighten the water | |
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| source line. | |
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| The ice maker is not turned on. | Make sure the ice maker is on. See “Ice Maker and | |
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| Ice Storage Bin.” | |
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| The refrigerator has just been | Wait 24 hours after ice maker installation for ice production | |
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| installed. | to begin. Wait 3 days for full ice production. | |
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| The refrigerator door is not closed | Close the door firmly. If it does not close completely, see | |
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| completely. | “The doors will not close completely.” | |
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| A large amount of ice was recently | Allow sufficient time for ice maker to produce more ice. See | |
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| removed. | “Ice Maker and Ice Storage Bin” for ice production rates. | |
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| An ice cube is jammed in the ice | Remove ice from the ejector arm with a plastic utensil. | |
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| maker ejector arm. |
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| A water filter is installed on the | Remove the water filter and operate the ice maker. If ice | |
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| refrigerator. | volume improves, then the filter may be clogged or | |
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| incorrectly installed. Replace filter or reinstall it correctly. | |
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| A reverse osmosis water filtration | This can decrease water pressure. See “Water Supply | |
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| system is connected to your cold | Requirements.” | |
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| water supply. |
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| The ice cubes are hollow or The water shutoff valve is not fully | Turn the water shutoff valve fully open. | ||
| small | open. |
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| NOTE: This is an indication |
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| There is a kink in the water source line. | A kink in the line can reduce water flow. Straighten the water | ||
| of low water pressure. | |||
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| source line. | ||
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| A water filter is installed on the | Remove filter and operate ice maker. If ice quality improves, | |
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| refrigerator. | then the filter may be clogged or incorrectly installed. | |
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| Replace filter or reinstall it correctly. | |
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| A reverse osmosis water filtration | This can decrease water pressure. See “Water Supply | |
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| system is connected to your cold | Requirements.” | |
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| water supply. |
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| Questions remain regarding water | Call a licensed, qualified plumber. | |
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| pressure. |
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