TROUBLESHOOTING

 

 

 

 

 

 

 

 

 

 

PROBLEM

POSSIBLE CAUSES

SOLUTIONS

 

 

 

 

 

 

There is frost/ice buildup in The drawer is opened often or left

Minimize drawer openings and close drawer completely after

 

the freezer compartment

open.

use.

 

 

 

 

 

 

 

Poor door seal

Ensure door seals are making full contact with the

 

 

 

refrigerator cabinet to allow for an adequate seal.

 

 

 

 

 

 

 

Temperature controls are not set

See “Using the Control(s)” for recommended temperature

 

 

correctly

settings.

 

 

 

 

 

Ice and Water

 

 

 

 

 

 

 

 

 

 

 

 

 

PROBLEM

POSSIBLE CAUSES

SOLUTIONS

 

 

 

 

 

 

 

The ice maker is not

The refrigerator is not connected to a

Connect refrigerator to water supply and turn water shutoff

 

producing ice or is not

water supply or the water supply

valve fully open.

 

producing enough ice

shutoff valve is not turned on.

 

 

 

 

 

 

 

 

 

There is a kink in the water source line.

A kink in the line can reduce water flow. Straighten the water

 

 

 

source line.

 

 

 

 

 

 

 

The ice maker is not turned on.

Make sure the ice maker is on. See “Ice Maker and

 

 

 

Ice Storage Bin.”

 

 

 

 

 

 

 

The refrigerator has just been

Wait 24 hours after ice maker installation for ice production

 

 

installed.

to begin. Wait 3 days for full ice production.

 

 

 

 

 

 

 

The refrigerator door is not closed

Close the door firmly. If it does not close completely, see

 

 

completely.

“The doors will not close completely.”

 

 

 

 

 

 

 

A large amount of ice was recently

Allow sufficient time for ice maker to produce more ice. See

 

 

removed.

“Ice Maker and Ice Storage Bin” for ice production rates.

 

 

 

 

 

 

 

An ice cube is jammed in the ice

Remove ice from the ejector arm with a plastic utensil.

 

 

maker ejector arm.

 

 

 

 

 

 

 

 

 

A water filter is installed on the

Remove the water filter and operate the ice maker. If ice

 

 

refrigerator.

volume improves, then the filter may be clogged or

 

 

 

incorrectly installed. Replace filter or reinstall it correctly.

 

 

 

 

 

 

 

A reverse osmosis water filtration

This can decrease water pressure. See “Water Supply

 

 

system is connected to your cold

Requirements.”

 

 

water supply.

 

 

 

 

 

 

 

The ice cubes are hollow or The water shutoff valve is not fully

Turn the water shutoff valve fully open.

 

small

open.

 

 

 

NOTE: This is an indication

 

 

 

 

There is a kink in the water source line.

A kink in the line can reduce water flow. Straighten the water

 

of low water pressure.

 

 

source line.

 

 

 

 

 

 

 

 

 

 

A water filter is installed on the

Remove filter and operate ice maker. If ice quality improves,

 

 

refrigerator.

then the filter may be clogged or incorrectly installed.

 

 

 

Replace filter or reinstall it correctly.

 

 

 

 

 

 

 

A reverse osmosis water filtration

This can decrease water pressure. See “Water Supply

 

 

system is connected to your cold

Requirements.”

 

 

water supply.

 

 

 

 

 

 

 

 

 

Questions remain regarding water

Call a licensed, qualified plumber.

 

 

pressure.

 

 

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Whirlpool W10417000B manual Ice and Water