TROUBLESHOOTING

 

 

 

 

 

 

 

 

 

 

PROBLEM

POSSIBLE CAUSES

SOLUTIONS

 

 

 

 

 

 

 

The ice dispenser jams

Crushed ice is blocking the ice

Switch from crushed ice to cubed ice to clear the ice

 

while dispensing crushed

delivery chute.

dispenser. Then switch back to crushed ice.

 

ice

 

 

 

 

 

 

 

 

 

Water is leaking or dripping

The glass was not held under the

Hold the glass under the dispenser 2 to 3 seconds after

 

from the dispenser system

dispenser long enough.

releasing the dispenser lever.

 

NOTE: A few drops of water

 

 

 

 

after dispensing is normal.

 

 

 

 

 

 

 

 

 

Water continues to drip

The refrigerator has just been

Flushing the water system removes the air from the lines

 

from the dispenser beyond

installed.

which causes the water dispenser to drip. Flush the water

 

the first few drops.

 

system. See “Water and Ice Dispensers.”

 

 

 

 

 

 

 

The water filter was recently installed

Flushing the water system removes the air from the lines

 

 

or replaced.

which causes the water dispenser to drip. Flush the water

 

 

 

system. See “Water and Ice Dispensers.”

 

 

 

 

 

 

Water is leaking from the

The water line connections were not

See “Connecting the Water.”

 

back of the refrigerator

fully tightened.

 

 

 

 

 

 

 

 

 

Recently removed the doors and did

See “Refrigerator Doors and Drawer.”

 

 

not fully tighten water line connection

 

 

 

 

 

 

 

 

Water from the dispenser is

Water from the dispenser is chilled to

This is normal.

 

warm

50°F (10°C).

 

 

 

 

 

 

 

 

 

The refrigerator has just been

Allow 24 hours after installation for the water supply to cool

 

 

installed.

completely.

 

 

 

 

 

 

 

A large amount of water was recently

Allow 3 hours for the water supply to cool completely.

 

 

dispensed.

 

 

 

 

 

 

 

 

 

Water has not been recently

The first glass of water may not be cool. Discard the first

 

 

dispensed.

glass of water dispensed.

 

 

 

 

 

 

 

The refrigerator is not connected to a

Make sure the refrigerator is connected to a cold water pipe.

 

 

cold water pipe.

See “Water Supply Requirements.”

 

 

 

 

 

Doors

WARNING

Explosion Hazard

Use nonflammable cleaner.

Failure to do so can result in death, explosion, or fire.

To view an animation showing how to adjust and align the doors, refer to the Product Help/FAQ section of the brand website and search for “door closing and door alignment.”

PROBLEM

POSSIBLE CAUSES

SOLUTIONS

 

 

 

The doors will not close

The door is blocked open.

Move food packages away from door.

completely

 

 

A bin or shelf is in the way.

Push bin or shelf back into the correct position.

 

 

 

 

 

Recently installed

Remove all packaging materials.

 

 

 

The doors are difficult to

The door gaskets are dirty or sticky.

Clean gaskets and contact surfaces with mild soap and

open

 

warm water. Rinse and dry with soft cloth.

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Whirlpool W10417000B manual Doors