![TROUBLESHOOTING](/images/new-backgrounds/48567/4856717x1.webp)
TROUBLESHOOTING
Reset Operation
If a voltage spike or static discharge blanks out the display or causes erratic thermostat operation, reset the thermostat
by pressing the ,
and TIME buttons simultaneously.
If the thermostat has power, has been reset and still does not function correctly contact your heating/cooling service person or place of purchase.
Symptom | Possible Cause | Corrective Action |
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No Heat/No Cool/No Fan | 1. Blown fuse or tripped circuit breaker. | Replace fuse or reset breaker. |
(common problems) | 2. Furnace power switch to OFF. | Turn switch to ON. |
| 3. Furnace blower compartment door or | Replace door panel in proper position to engage safety |
| panel loose or not properly installed. | interlock or door switch. |
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No Heat | 1. System Switch not set to Heat. | Set System Switch to Heat and raise setpoint above room |
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| temperature. |
| 2. Loose connection to thermostat or | Verify thermostat and system wires are securely attached. |
| system | Diagnostic: Set System Switch to Heat and raise the |
| 3. Heating System requires service or | setpoint above room temperature. Within a five minutes |
| thermostat requires replacement. | the thermostat should make a soft slick sound. This sound |
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| usually indicates the thermostat is operating properly. If |
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| the thermostat does not click, try the reset operation listed |
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| above. If the thermostat does not click after being reset |
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| contact your heating and cooling service person or place |
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| of purchase for a replacement. If the thermostat clicks, |
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| contact the furnace manufacturer or a service person to |
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| verify the heating system is operating correctly. |
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No Cool | 1. System Switch not set to Cool. | Set System Switch to Cool and lower setpoint below room |
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| temperature. |
| 2. Loose connection to thermostat or | Verify thermostat and system wires are securely attached. |
| system. | Same procedures as diagnostic for No Heat condition |
| 3. Cooling System requires service or | except set the thermostat to Cool and lower the setpoint |
| thermostat requires replacement | below the room temperature. There may be up to a five |
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| minute delay before the thermostat clicks in Cooling if the |
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| compressor |
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| menu (Item 6). |
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Heat, Cool or Fan Runs | 1. Possible short in wiring. | Check each wire connection to verify they are not shorted |
Constantly | 2. Possible short in thermostat. | or touching together. No bare wire should stick out from |
| 3. Possible short in Heat/Cool/Fan | under terminal screws. Try resetting the thermostat as |
| system. | described below. If the condition persists, the manufacturer |
| 4. Fan Switch set to Fan On. | of your system or service person can instruct you on how |
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| to test the Heat/Cool/ system for correct operation. If the |
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| system operates correctly, replace the thermostat. |
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Furnace Cycles Too Fast or | 1. The location of the thermostat and/or | Item 3 (CR Heat) or 4 (CR Cool) in the Configuration |
Too Slow | the size of the Heating or Cooling | Menu is the adjustment that controls the cycle rate. If an |
Cooling Cycles Too Fast | System may be influencing the cycle | acceptable cycle rate is not achieved using the FA (Fast) |
or Too Slow | rate. | or SL (Slow) adjustment contact a local service person for |
(narrow or wide |
| additional suggestions. |
temperature swing) |
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Thermostat Setting and | 1. Thermostat thermometer setting | The thermometer can be adjusted +/- degrees as listed in |
Thermometer Disagree | requires adjustment. | item 8 of the Configuration Menu. No other adjustment is |
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| possible. |
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Clock Loses or Gains | 1. Loss of power to thermostat. | The thermostat will maintain its program in memory even |
Time |
| with no power but the clock time will be incorrect when |
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| power is restored. See No Heat/No Cool /No Fan (common |
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| problems) above for items to check in the system. |
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Heat or Cool Starts Early | 1. EMR activated. | See Configuration Menu (Item 3) |
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Thermostat Does Not | 1. AM or PM set incorrectly in program. | Check current clock and program settings including the AM |
Follow Program | 2. AM or PM set incorrectly on the | or PM designations for each time period. If a voltage spike |
| clock. | or static discharge occurs use the Reset Operation listed |
| 3. Voltage spike or static discharge. | above. |
| 4. See “Heat or Cool Starts Early” |
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| above. |
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Blank Display and/or | 1. Voltage Spike or Static Discharge. | If a voltage spike or static discharge occurs use the Reset |
Keypad Not Responding |
| Operation listed above. |
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