Whynter IC-2L instruction manual Troubleshooting, Problem, Possible Cause, Solution

TROUBLESHOOTING

Many common ice cream maker problems are easily resolved. Try the troubleshooting suggestions below to see if the problems can be resolved before having to contact the service department.

Problem	Possible Cause	Solution
	Churn motor not fully inserted	Make sure that the churn motor is completely
		inserted into the churn motor plug. It is common
Ice cream maker		that if the churn motor is just sitting on the plug
		but not completely inserted
churn motor not
	Freezing bowl not in place	Insert the freezing bowl properly inside the unit
working
	Handle of the freezing bowl is not	Make sure that the handle of the freezing bowl
	placed properly	is placed next to the groove in the plastic seal
	Room’s ambient temperature is too	Choose a well-ventilated area with temperatures
	high	above 60°F (16°C) and below 90°F (32°C)
	Ice cream mixture temperature is too
Ice Cream maker	warm	Use refrigerated mixture and fill it up to the 'H"
	The volume of the mixture is more than	line in the freezing bowl and run it for 50 - 60
does not freeze
	required measurement	minutes
	Too much mixture was put in freezer
	bowl.
Ice Cream maker	Churn motor is not completely inserted	Make sure that the churn motor is completely
	to the plug on the main body of the ice	inserted into the churn motor plug. It is common
makes loud
	cream maker	that if the churn motor is just sitting on the plug
noises or grinding
		but not completely inserted
noise
	Ingredients are warm or at room	Use refrigerated mixture and fill the bowl to 3/4
	temperature before it was processed	full and run it for 50 - 60 minutes
Ice cream is not	The ice cream maker lid was opened	Refrain from opening the lid many times
	and closed too many times during the
firm enough
	freezing process.
	The freezing bowl has a thick coating	After washing the bowl, dry completely prior to
	of ice on the walls.	placing back in ice cream maker.
	Too much mix-in ingredients are added
Ice cream maker	causing the paddle to jam
stops churning		Wait until ice cream mixture is thicken or frozen
before ice cream	Mix-in ingredients, such as chocolate	before adding ingredients
is ready	chips or chopped nuts, added too soon
	Low-fat ice cream is being made	Use whole milk or buttermilk instead of nonfat
		milk
Ice cream too icy	Too much water in the mixture	Use sugar instead of using syrup
	Sugar in the mixture is not dissolved	Make sure sugar is well-dissolved

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