Troubleshooting guide
If a problem occurs while you are using the remote controller, first try to operate the controls on the front panel of the
POWER
Power shuts off immediately after power on.
•Amplifier protection circuitry has been activated.
➞Remove the power cord from outlet immediately. Contact your Integra/Onkyo authorized service center.
No power.
•Power cord is disconnected.
➞Connect power cord.
•External noise in the affecting the internal microcomputer.
➞Turn the power button off and then on again or remove the power cord from the outlet and then plug it in again.
•Internal fuse is blown.
➞Contact your Integra/Onkyo authorized Service Center.
No sound or very low volume from subwoofer
•Subwoofer is set to “No.”
➞Check the speaker setting (page 30).
•Subwoofer speakers output level setting is improper.
➞Check the output level of the Subwoofer using the test tone.
Low frequency humming is heard
•Not properly grounded.
➞Check outer conductor of input plugs.
•Turntable motor is not properly grounded.
➞Check for proper ground connection.
•Audio connection cables on the rear panel are connected incorrectly.
➞Adjust the placement of the cable to reduce hum.
Howling is heard when the volume is turned up.
•Turntable and speakers are located too close together.
➞ Move them farther apart.
Power turns on but no sound.
•“Muting” is displayed.
➞Press the MUTING button on the remote controller to turn it off.
•Bad connections or wiring.
➞Check connections, speaker cables, etc.
•Amplifier protection circuitry has been activated.
➞Contact your Integra/Onkyo authorized Service Center.
The sound of the playback source is not heard.
•Input selector is not set properly.
➞Set to correct input source.
•Headphones are connected.
➞Lower volume and then disconnect headphones.
SPEAKERS
No sound from the center speaker, or at very low volume.
• Speaker cable is not connected.
➞ Check the connection between the amplifier and the speaker.
• Listening mode is set to Stereo or Direct.
➞ Set the Listening mode to any mode other than Stereo or Direct. The output to the center speaker may differ depending on the listening mode.
• CENTER level is set to minimum.
➞ Set the CENTER level to the appropriate volume (page 32).
• CENTER SPEAKER is set to “None.”
Rough or scratchy sound is heard. High range is not clear.
•The needles of turntable is dirty or worn, or a problem exists with a connected component.
➞Refer to the instruction of the connected components and check for problem.
•Treble control too high.
➞Turn treble down.
No sound is output from the surround back speakers.
•The setting for the surround back speakers does not match the actual configuration.
➞Check the Surr Back Out setting (OSD MenuSpeaker Setup → Speaker Config). If one surround back speaker is connected, select “1 ch,” and if two surround back speakers are connected, select “2 ch” (page 30).
•Check the parameter settings.
➞If the Dolby D
Change the setting to “Auto” or “On.” (However, there may be no output depending on the software being played. For more details, see page 43.)
➞If the Dolby D THX Surround EX/DTS THX Surround EX setting is “Off,” there is no output to the surround back speakers.
Change the setting to “Auto” or “On.” (However, there may be no output depending on the software being played. For more details, see page 43.)
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➞ Set CENTER SPEAKER to “Large” or “Small” (page 30).
