Wizcom TS Elite Troubleshooting Pen-PC Communications

Tips
42
Pen Maintenance
To keep your product in good condition, follow these
guidelines:
 Store in protective case when not in use.
 Keep away from excessive moisture and temperature
extremes.
 Clean using a soft, damp cloth.
 Do not use soap or other cleaning aids on the touch
screen.
 Avoid exposing to direct sunlight for extended periods of
time.
 Avoid scratching or damaging the touch screen.
CAUTION: To reduce the risk of electrical shock or damage
to the internal components, do not spray liquid directly on the
screen or allow excess liquid to drip inside your Pen.
Troubleshooting Pen-PC
Communications
If you receive an error message when attempting to select
Connect to PC or Scan to PC from the Pen Main Menu,
please follow the instructions below to confirm that you have
successfully followed the installation procedures.
Confirm that:
1. Both the Desktop and the USB driver have been
successfully installed, as instructed in the CD-ROM. If
they have not been installed, or there were problems
with the installation, insert the CD-ROM and click on the
WizCom Desktop Installation button for instructions
on installing the software and the USB driver.
2. The WizCom Desktop is running.
Click on the WizCom Desktop icon on the Windows
desktop to launch the application. If you fail to launch
the WizCom Desktop, and receive a message indicating
that you should install the WizCom Pen USB driver, do
the following:
a. Connect the USB cable to both Pen and PC.