Kodak 2J0686 manual Troubleshooting, Error messages, General error messages

Using the PHOTOSHOP Export Module

Option Descriptions

The following are descriptions of the options in the Printer Status dialog box:

Printer Information—describes the state of the selected proofer. The color of the status field appears black if the proofer is idle, red for error conditions, and blue if the printer is processing or printing. Information includes the printer model, print media, print location, amount of RAM installed on your system, and the printer version number.

Job Information—lists the number of jobs being processed.

Update—refreshes the screen and replaces any information that has changed.

OK—closes the Printer Status dialog box.

Troubleshooting

Error messages

Many of the error messages displayed by the Export Module are self explanatory. The following list provides additional information about some of the more frequently encountered messages. If you do not find an error message in the list, refer to your MACINTOSH or PHOTOSHOP Documentation.

A good approach for troubleshooting errors is to:

1.Check all connections.

2.Make sure the printer is in raster mode.

3.Make sure that the display shows the READY prompt.

If the problem persists, restart the printer and the computer. If you still have trouble, try reinstalling the Export Module.

General error messages

The image is not in RGB Color!

Convert to RGB Color in PHOTOSHOP before printing (exporting).

Change the color mode using the PHOTOSHOP Mode menu.

The file is too large for the paper installed!

Resize the image in PHOTOSHOP before printing.

Change the size of the image using the PHOTOSHOP Mode menu.

A printer must be selected to continue to the Print dialog box.

Select a printer or use Cancel to exit PHOTOSHOP.

This message occurs when a printer has not been selected and the user is attempting to proceed to the Print dialog box from the Select dialog box. Click OK to close the error dialog box and return to PHOTOSHOP.

E-10 October 2002