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| Diagnostics and Troubleshooting |
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Observation | Possible Cause | Possible Solution |
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The vacuum reduction | • The vacuum reduction insert was | Properly install an undamaged vacuum |
insert is damaged and | not installed properly and has | reduction insert. |
causing noise in the printer. | become damaged. |
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| • A damaged vacuum reduction |
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| insert was installed. |
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The paper is being creased | The lead edge of the paper has not | 1. Pull the paper out of the printer from the |
and crumpled when | been squarely trimmed and is being | paper supply area. |
feeding into the printer. | pulled at an angle or unevenly or it is | 2. Recut the lead edge of the paper squarely. |
| being loaded at an angle into the | 3. Reload the paper. Wait for a message and |
| rollers. | then push the paper evenly and slowly. |
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| NOTE: If necessary, remove the curl in the |
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| paper by rolling the paper on an empty |
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| core in the opposite direction of the |
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| curl. |
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The paper jams repeatedly. | Small strips or pieces of paper are | Remove small pieces of paper from the printer. |
| caught in the printer from the |
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| previous paper jam. |
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The prints have not been | Strips of paper are caught in the | Remove the strips of paper from the knife area. |
cut correctly. | knife area. |
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The borders on the prints | The slug width is not correctly set. | Reset the slug width, see “Selecting the Slug |
are not the right size. |
| Width for the Paper” on page |
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| The host software’s image | Refer to the instructions for the host software. |
| positioning is not correct. |
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| The page start parameter may be | See the information for “Page Starts” in |
| incorrect. | the“Setting the Page Starts Value” on |
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| page |
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The edge(s) of the prints | • The paper is not loaded correctly | 1. Reload the paper in the paper cassette. |
are damaged and the | in the paper cassette. | 2. Position the paper cassette on the pin of the |
image is skewed. | • The paper cassette clamp is not | shelf. |
| secured correctly. | 3. Close the cassette clamp to lock the paper |
| • The paper cassette was not | cassette into position. |
| aligned with the pin when | NOTE: Always carry the paper cassette with |
| installed on the shelf. | two hands to prevent the paper from |
| • The paper cassette was not | sliding to one end or “telescoping”. |
| picked up or carried correctly and | 4. When loading paper into the printer: |
| the paper has “telescoped”. | • cut the corners of the lead edges of the |
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| paper at a 45o angle |
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| • wait for a message to feed |
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| • push the paper slowly into the printer’s |
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| rollers, keeping the paper taut between |
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| the cassette and the rollers. |
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| NOTE: Push the paper evenly so that the |
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| paper remains flat and does not buckle |
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| and do not push the paper too hard |
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| against the paper alignment guide. |
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October 2002 |