Diagnostics and Troubleshooting

 

 

 

Observation

Possible Cause

Possible Solution

 

 

 

 

 

 

The vacuum reduction

• The vacuum reduction insert was

Properly install an undamaged vacuum

insert is damaged and

not installed properly and has

reduction insert.

causing noise in the printer.

become damaged.

 

 

• A damaged vacuum reduction

 

 

insert was installed.

 

 

 

 

The paper is being creased

The lead edge of the paper has not

1. Pull the paper out of the printer from the

and crumpled when

been squarely trimmed and is being

paper supply area.

feeding into the printer.

pulled at an angle or unevenly or it is

2. Recut the lead edge of the paper squarely.

 

being loaded at an angle into the

3. Reload the paper. Wait for a message and

 

rollers.

then push the paper evenly and slowly.

 

 

NOTE: If necessary, remove the curl in the

 

 

paper by rolling the paper on an empty

 

 

core in the opposite direction of the

 

 

curl.

 

 

 

The paper jams repeatedly.

Small strips or pieces of paper are

Remove small pieces of paper from the printer.

 

caught in the printer from the

 

 

previous paper jam.

 

 

 

 

The prints have not been

Strips of paper are caught in the

Remove the strips of paper from the knife area.

cut correctly.

knife area.

 

 

 

 

The borders on the prints

The slug width is not correctly set.

Reset the slug width, see “Selecting the Slug

are not the right size.

 

Width for the Paper” on page 3-18.

 

 

 

 

The host software’s image

Refer to the instructions for the host software.

 

positioning is not correct.

 

 

 

 

 

The page start parameter may be

See the information for “Page Starts” in

 

incorrect.

the“Setting the Page Starts Value” on

 

 

page 3-19.

 

 

 

The edge(s) of the prints

• The paper is not loaded correctly

1. Reload the paper in the paper cassette.

are damaged and the

in the paper cassette.

2. Position the paper cassette on the pin of the

image is skewed.

• The paper cassette clamp is not

shelf.

 

secured correctly.

3. Close the cassette clamp to lock the paper

 

• The paper cassette was not

cassette into position.

 

aligned with the pin when

NOTE: Always carry the paper cassette with

 

installed on the shelf.

two hands to prevent the paper from

 

• The paper cassette was not

sliding to one end or “telescoping”.

 

picked up or carried correctly and

4. When loading paper into the printer:

 

the paper has “telescoped”.

• cut the corners of the lead edges of the

 

 

paper at a 45o angle

 

 

• wait for a message to feed

 

 

• push the paper slowly into the printer’s

 

 

rollers, keeping the paper taut between

 

 

the cassette and the rollers.

 

 

NOTE: Push the paper evenly so that the

 

 

paper remains flat and does not buckle

 

 

and do not push the paper too hard

 

 

against the paper alignment guide.

 

 

 

October 2002

5-13

Page 103
Image 103
Kodak 2J0686 manual Become damaged Damaged vacuum reduction Insert was installed