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Kodak 2J0686 manual Getting Additional Help

Models: 2J0686

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Diagnostics and Troubleshooting

Getting Additional Help

Your Kodak Representative is the best source for information about the KODAK PROFESSIONAL RP 50 LED Printer and Processor.

In addition, technical support is also available in the United States. Call Kodak’s Technical Assistance Center at 1-800-822-1414 from 8:00 a.m. to 8:00 p.m. Eastern Standard Time on regular business days.

Have your printer’s K-Number ready. The K-Number label is attached to the front of the printer, next to the operator control panel.

Help numbers can be located on the web site at http://www.kodak.com/include/ international.shtml

October 2002

5-27

Image 117

Kodak 2J0686 manual Getting Additional Help

Contents

Kodak Professional RP 50 LED Printer Page Regulatory Information Radio Frequency InterferenceEuropean Union EU, CE Marking, EMC Safety Regulations Environmental Regulations Warranty InformationKodak Service Agreements Table of Contents Viii October Loading the Defaults and Changing the Configuration October October Xii October System Operating Procedures- provides an overview Using This GuideDiagnostics and Troubleshooting- provides an error Ordering Equipment, Accessories, and SuppliesSoftware Included with the Printer About Other PublicationsProduct Literature Getting Help from KodakPage Introduction Product Description Scsi InterfaceKodak Professional RP 50 LED Printer Equipment Overview Installation and ServiceProcessor Front ViewRear View Starting up the Processor Circuit breaker switchOverflow pipe Starting up the PrinterCalibrating the Printer To calibrate the printerCalibrate icon Using the System Send LUT to Printer screen appears Using the Densitometer to Read Densities Obtaining DensitiesObtaining Densities from a File Completing the Calibration Using the System Making Prints Shutting down the processor for service Shutting Down the ProcessorTop cover Light tight cover Top rollers Shutting Down the PrinterUsing the System System Operating Procedures Operating the Printer LED indicatorOperator Control Panel Current status LCD display LightsIs in the Offline mode Key/Light Key /LED Description/Function Indicator LightCancelling Jobs Printer Offline FeatureTo cancel all jobs waiting to be printed Printing Deferred or Buffered JobsStatus Message/Printer State Definition Status MessagesLoading Paper Into the Supply Cassette Removing the Supply CassetteSupply cassette Cassette clamp Paper supply door Loading Paper into the Supply Cassette Cardboard core Detent Screw lock Installing the Supply Cassette Supply cassette lockPaper supply door Knife Chad area Sheet transport Door Emulsion image side of paper Shelf Plate Cassette clamp Slot Paper alignment Reaching the End of the Roll of Paper Removing the Chad Storing Paper Using the Soft Shutdown FeatureHandling and Storing the Paper Chad area Sheet transport DoorShutdown and Restart Accessing the Printer FeaturesUnload Supply Selecting Scsi PortsManaging a Modem Resetting the Modem PortSelecting the Target Pad Read Options Checking for a ModemSetting the Paper Length Setting the Printer Time and DateSetting the Current Time Setting the Current DateInches Selecting the Slug Width for the PaperSetting the Page Starts Value Paper Size Image Width in Pixels Producing Borderless PrintsDistance a Cut edge Distance B Accessing the Software Version Number Setting the Copyright Detection FeatureHost Select Always On Always Off Resetting the Parameters Resetting the DefaultsResetting the Printing LUTs Resetting the Copyright Detection LUTsChanging the Units of Measurement for Paper Sizes About PrintingImage Size Buffered and Unbuffered Jobs or Immediate DeferredPrinting Deferred or Buffered Jobs Host Software Functions Supported by the PrinterBar Coding Pixel DoublingSet Mode View ModeCalibrate Mode Min Max ModeSET Status Messages OCP On/Off Light On/off light switchOperator Key Service Feature Operational ModesMode Key switch lock Adjusting the Key Switch LockProcessing a Control Strip Viewing the Current Time Setting Viewing/Setting the Processor Time and DateSetting the On/Off Times Viewing/Setting the Seven-Day TimerViewing the Software Identification Viewing the On/Off TimesCalibrating the Temperatures Viewing/Setting the TemperaturesResetting the Min Max Temperatures Viewing the Temperature SettingsCalibrating the Replenishment Flow Rate Viewing/Setting Replenishment SettingsManaging the Development Time Setting the Development TimeEntering the Flow Rate Viewing the Development TimeSelecting the Processor Setup Viewing the Processor SetupManaging the Material Sensors Displaying the Min Max Development TimeControlling the Processor Drive Computer ResetChanging the Metric/Fahrenheit Mode Changing the Wash/Stabilizer SetupSetting the Development Time Tolerance Setting the Chemical Temperature ToleranceClearing Error Conditions Page Maintaining the Equipment Maintaining the Printer Daily MaintenanceRemoving the Chad Calibrating the PrinterPeriodic Maintenance Replacing the Air FilterShoe Front door Air filter Chemistry Levels Maintaining the ProcessorReplenishment and Effluent Chemical Levels Chemistry Overflow pipeCleaning the Crossover Assemblies Operational Checks TestingChecking the Tension of the Main Drive Chain Weekly MaintenanceChecking the Circulation Idler roller Main drive chainCleaning the Crossover Assemblies and Transport Racks Preventing Algae for Wash ConfigurationCrossover assembly Sock Transport rack Splash guard Top rollersCleaning the Feed Table and the Processor Entrance Sensors Replacing Chemical and Wash Filters Checking the Fittings for LeaksChemical/ wash filter Checking the Temperature of the Solutions Monthly MaintenanceChecking and Adjusting the Speed of the Processor Main Drive ChainTank and dryer cover Cleaning the Tank and Dryer CoverCleaning the Processor Tanks Cleaning Chemical Residue BuildupTo clean the processor tanks Top cover Empty effluent bottle Valve Drainage hoseDeveloper/Replenisher Ektacolor RA Developer/Replenisher RT Adding New ChemistryTank/Dryer Temperature Replenishment Rate Recommended Processor SettingsReplenisher Additives High Paper Utilization Over 300 sq/ft per dayPage Diagnostics and Troubleshooting Manual or Automatic Reinitialization Printer Error MessagesPrinter Paper Path Knife assemblyFlop preventer knob Metering Roller KnobError Error Message Possible Cause Possible Solution Code Printer Error MessagesError Error Message Possible Cause Possible Solution Code Error Error Message Possible Cause Possible Solution Code Error Error Message Possible Cause Possible Solution Code Bad checksum RAM test failed at powerup Call for service 132 Miscellaneous Printer Error Messages Clearing Printer Paper Jams Visible Sheet transport area Not visibleNot visible and a paper jam Observation Possible Cause Possible Solution Troubleshooting Observable ErrorsBecome damaged Damaged vacuum reduction Insert was installed Tighten the clamps and compression fittings Latch Additional Troubleshooting Tips for the PrinterError Possible Cause Possible Solution Message Processor Error MessagesClearing a Reset Message Clearing Error MessagesClearing Processor Paper Jams Clearing Drive ErrorsCalibration Troubleshooting Additional Troubleshooting Tips for the ProcessorCalibration Graph Lockedfilename Calibration Error CodesDevicename Printer devicename Column, value value is Directorydirectory Error Number of patches Error Message Possible Cause/Subsystem Possible Solution Non-Numeric Error MessagesGetting Additional Help Page Accessories SuppliesQty/Size Catalog Number Standard U.S. Paper Processor ChemicalsSurface Size Types Part Number PublicationsPage Dimensions and Weight Printer/Processor SpecificationsAcoustic Specifications Width Length WeightOperator and Service Access Site RequirementsFloor Requirements Plumbed Processors Water Supply PlumbingPlumbed Processors Waste Water and Effluents Unplumbed ProcessorsNominal Voltage/Frequency Voltage Range Power Consumption ElectricalProcessor 208 Power Cords Power OutletsPrinter Processor Line Frequency Power Receptacles U.S. and Canada20P/20R 20PPrinter Power Receptacles Europe Processor Power Receptacles Europe Line Voltage Operating Environment Temperature Relative Humidity Altitude Lighting MaximumVenting the Processor Air conditioning requirementsMaximum Environmental Temperature Wash Chemical Processor Humidity SpecificationsWash Chemicals Telephone lineScsi Cable System Requirements Installing the Calibration SoftwareMacintosh Version Windows NT VersionInstallation Procedure Macintosh Version and Windows NT VersionContinue For Windows NT systems, select one of the following Kodak Device Calibration Software Application Window DefinitionsWindow Area Description Macintosh Windows NT Menu Function Icon/Key Availability Description AccessStarting the Kodak Device Calibration Software Adding a DeviceMacintosh Version Windows NT Version Additional Calibration Information To change the log settings for the Kodak Device Calibration Editing the Log SettingsDevice Setting Options Edit icon All devices must be deselectedEdit icon Device icon Updating a DeviceCut icon Device icon Deleting a DeviceViewing Graphs Advanced Features to the Calibration SoftwareValue Graph Difference Graph To view calibration graphs History GraphSending LUTs Graphs iconTo send a LUT to the Printer Send LUT icon Sending Targets To send a test target to the printerSend Test Target icon Click the Send Test Target icon Open Windows NT VersionTo edit the calibration configuration Editing the Calibration ConfigurationEdit icon Edit Configuration Screen for Macintosh Systems Procedure Description Attribute Editing Information on the Procedure TabTo edit the configuration information on the Procedure tab Density Source Description Attribute Editing Information on the Density Source TabTo edit the configuration information on the Aim tab Printers only. Only use this feature as instructed by KodakEditing Information on the Aim Tab Attribute DescriptionEditing Information on the History Tab To edit the configuration information on the History tabEditing Information on the Paper Tab Editing DP2 Information Windows NT Systems Editing Kpis Information Macintosh Systems Additional Calibration Information Completing the Edit Configuration File Formats Creating a Density File for Use with CalibrationDensityDataRaw Technet Format ExampleInstalling the Densitometer To install the densitometerHost System Default Port Page Hardware Requirements Installing the IPS SoftwareSoftware Requirements Communication ChannelsInstalling the Software Using the Image Print ServerInserting Images into the Print Queue Source Directory Insertion Menu Bar InsertionSuspending and Resuming Failed JobsAttended Operation Enqueue Example Using the Image Print Server Software Kodak Professional Image Print Server Main Window Dialog Boxes and Print OptionsOption Descriptions Menu Access Button Icon Description/FunctionOption Descriptions Enqueue Dialog BoxSource Directory Preferences Dialog Box File Format Details Initialize Default Parameters Dialog BoxSupported Tags LZW CompressionInstalling the Export Module Appendix E Using the Photoshop Export ModuleUsing the Photoshop Export Module Photoshop Printing ImagesTo select another printer Using the Photoshop Export Module Kodak LED Main Dialog Box Other options Punch AttributesSelect an LED Printer Dialog Box Layout AttributesPrinter Status Dialog Box Troubleshooting Error messagesGeneral error messages On-Line Pages Deferred appears, But Jobs Are Not Printing Other ProblemsPage Index Index-2 October October Index-3 Index-4 October Chad 3-13,4-2supply cassette Index-6 October Page Kodak Canada INC