Diagnostics and Troubleshooting
Non-Numeric Error Messages
Error Message | Possible Cause/Subsystem | Possible Solution |
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An underrun error occurred during | • The cable between the printer | • Check that all of the cables are |
communications to the following | and the host computer is worn. | properly connected. |
device. | • One or more of the connections | • Check the cables and |
| between the printer and the host | connections between the printer |
| computer has malfunctioned. | and the host computer for wear |
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| and if necessary, replace them. |
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An UNKNOWN error occurred | An unknown error occurred in the | • Restart the calibration application. |
during communications to the | application. | • If the problem continues, make |
following device. |
| sure you have the Calibration |
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| Application and ASPI SCSI |
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| device driver installed correctly. |
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Device not found. | The host computer attempted to | • Make sure that the printer is |
| contact the printer at the specified | turned on and is |
| SCSI ID but did not get a response. | • Make sure the Calibration |
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| Application and ASPI SCSI |
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| device driver are installed |
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| correctly. |
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Invalid Device ID. | The host computer attempted to | Make sure that the printer is turned |
| contact the printer at the specified | on and is |
| SCSI ID but did not get a response. |
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The following device is busy. | The printer at the specified SCSI ID | Check that all of the cables are |
| is busy. | properly connected. |
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The following device is closed. | The connection between the printer | Check that all of the cables are |
| and host computer was lost. | properly connected. |
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October 2002 |
