Diagnostics and Troubleshooting
Miscellaneous Printer Error Messages
Miscellaneous error messages indicate that a problem with the printer has occurred that may or may not require you to call your service person.
Error | Error Message | Possible Cause | Possible Solution | |
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256 | door open, please close | The paper supply door was left | Close all doors. | |
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| open. |
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257 | machine control initialize | The printer did not initialize. | Reinitialize the printer and call for | |
| error |
| service. | |
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258 | machine control initialize | The printer did not initialize in | Reinitialize the printer and call for | |
| timeout | time. | service. | |
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259 | machine control reply | A machine control | Reinitialize the printer and call for | |
| timeout | communications error occurred. | service. | |
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260 | proc stopped taking | The paper did not disappear from | • Clear a jam from sheet transport | |
| sheet | the printer in the expected amount | (chad) area. See "Clearing Printer | |
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| of time. An error may have | Paper Jams" on page | |
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| occurred in the processor. | • Wait a few minutes for the error | |
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| condition to be corrected. | |
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| • Reinitialize the printer and call for | |
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| service. | |
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261 | time out waiting to feed | • Paper did not feed in time | • Reload the paper. | |
| paper | during loading. | • Reinitialize the printer and call for | |
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| • Paper was loaded incorrectly. | service. | |
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262 | bad communications - | A communications error has | Reinitialize the printer and call for | |
| call service | occurred. | service. | |
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263 | DMA timeout | Data being sent to the printhead | Reinitialize the printer and call for | |
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| did not arrive in the specified | service. | |
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| amount of time. |
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264 | FIFO empty interrupt | Data was sent to the printhead too | Reinitialize the printer and call for | |
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| quickly. | service. | |
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265 | machine control state | A message from machine control | Reinitialize the printer and call for | |
| timeout | did not arrive in time. | service. | |
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266 | failure creating test | The test image could not be | Follow the instructions on the OCP. | |
| image | created. |
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267 | paper/width mismatch, | The paper installed is not wide | Install the correct paper cassette | |
| end of roll | enough for the job(s) waiting in | with the correct width paper or | |
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| the printer to be printed. | cancel all waiting jobs. | |
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October 2002 |