Diagnostics and Troubleshooting
5-10 October 2002
Miscellaneous Printer Error Messages

Miscellaneous error messages indicate that a problem with the printer has

occurred that may or may not require you to call your servi ce person.

Error

Code Error Message Possible Cause Possible Solution
256 door open, please close The paper supply door was left
open. Close all doors.
257 machine control initialize
error The printer did not initialize. Reinitialize the printer and call for
service.
258 machine control initialize
timeout The printer did not initialize in
time. Reinitialize the printer and call for
service.
259 machine control reply
timeout A machine control
communications error occurred. Reinitialize the printer and call for
service.
260 proc stopped taking
sheet The paper did not disappear from
the printer in the expected amount
of time. An error may have
occurred in the processor.
• Clear a jam from sheet transport
(chad) area. See "Clearing Printer
Paper Jams" on page 5-11.
• Wait a few minutes for the error
condition to be corrected.
• Reinitialize the printer and call for
service.
261 time out waiting to feed
paper • Paper did not feed in time
during loading.
• Paper was loaded incorrectly.
• Reload the paper.
• Reinitialize the printer and call for
service.
262 bad communications -
call service A communications error has
occurred. Reinitialize the printer and call for
service.
263 DMA timeout Data being sent to the printhead
did not arrive in the specified
amount of time.
Reinitialize the printer and call for
service.
264 FIFO empty interrupt Data was sent to the printhead too
quickly. Reinitialize the printer and call for
service.
265 machine control state
timeout A message from machine control
did not arrive in time. Reinitialize the printer and call for
service.
266 failure creating test
image The test image could not be
created. Follow the instructions on the OCP.
267 paper/width mismatch,
end of roll The paper installed is not wide
enough for the job(s) waiting in
the printer to be printed.
Install the correct paper cassette
with the correct width paper or
cancel all waiting jobs.