Return Material Authorization Policy
dated proof of purchase. If you are unable to contact your merchant, or the merchant is unable to provide service, contact Xantrex directly at:
Phone:
Fax:
Email: support.prowatt@xantrex.com
Return Material Authorization Policy
You must obtain a Return Material Authorization (RMA) number from Xantrex before returning a product directly to Xantrex. Products returned without an RMA number or shipped collect will be refused. When you contact Xantrex to obtain service, be prepared to supply the serial number of your product and its date of purchase as well as information about the installation and use of the unit. Record this information in “Information About Your System” on page 45 of this guide.
Return Material Procedure
If you are returning a product from the USA or Canada, follow this procedure:
1.Obtain an RMA number and a shipping address from Xantrex.
2.Package the unit safely, preferably using the original box and packing materials. Include the following:
•The RMA number
•A copy of your dated proof of purchase
•A return address where the repaired unit can be shipped
•A contact telephone number
•A brief description of the problem
3.Ship the unit freight prepaid to the address provided in step 1. Collect shipments will be refused.
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