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SUPPLIES, ACCESSORIES AND EXTENDED SERVICE AGREEMENTS (Continued)
Extended | Description | Details | Part Number | |
Service |
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Annual |
| E6180SA | ||
Agreements |
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2 years additional* | Extends warranty to three years | E6180S3 | ||
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| 3 years additional* | Extends warranty to four years | E6180S4 | |
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* Available for purchase during first 90 days of product ownership..
SUPPORT AND ADDITIONAL INFORMATION SOURCES
UNRIVALED SERVICE AND SUPPORT
Behind every Xerox product is a large network of customer support that’s unrivaled in the industry and available when you need it. Xerox service professionals use
TOTAL SATISFACTION GUARANTEED
The exclusive Xerox Total Satisfaction Guarantee, recognized as unique in the industry, covers every Phaser device that has been continuously maintained by Xerox or its authorized representatives under a Xerox express warranty or Xerox maintenance agreement. You decide when you’re satisfied.
XEROX OFFICE SERVICES SUPPORT
Access Managed Services
•Student and Library Patron Access — Custom designed and implemented
ADDITIONAL INFORMATION SOURCES
Phaser 6180MFP Front Panel:
•The front panel offers tools and information pages to help with machine setup, feature selections, operational problems, media feed and supply issues.
Customer Documentation Contains:
•Installation Guide
•Quick User Guide
Asset Management Services
•Asset Optimization and Tracking — Process and tools to optimize an enterprise’s office output infrastructure and reduce overall costs
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•Supplies Management — Process and tools to procure, monitor and replenish all
Imaging and Output Management Services
•Output Management — Single point of management of office output from all output devices, regardless of manufacturer
•Image Capture and Workflow —
Support Services
•Technology Procurement and Deployment — A creative and flexible
•Help Desk Services — A broad range of enterprise services managed through a centralized single point of contact and delivered through an
•End User Services — Microsoft software implementation, IT project consulting, and customer education
•Software and Documentation
•Registration Card
•Warranty Booklet
On the Web
Visit www.xerox.com/office for:
•Product, supplies and support information
•Downloading drivers
•Finding your local Xerox sales representative
•Online documentation
Visit www.xerox.com/office/support for:
•Support and service information, including the same troubleshooting Knowledge Base used by Xerox Customer Support staff to provide the latest technical information on:
•Application issues
•Errors
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•Troubleshooting
PHASER 6180MFP Evaluator Guide
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